Project Manager - Contact Center

U.S. Bancorp
Milwaukee
Workplace: HybridFull timeUSD 66,640 - 78,400Function: Program & Project Management (PMO)Experience: 3-5 yearsEducation: bachelorsSkills: ["Organizational skills","Analytical skills","Verbal communication","Written communication","Data analysis"]

Lead training and contact center projects for U.S. Bank Global Fund Services, driving continuous improvement and non-conformance processes. Manage assigned projects (general or systems-related) and coordinate internal/external resources to deliver on time. Evaluate and train users, participate in identifying and implementing project changes, and oversee project team performance to improve service efficiency and accuracy within fund operations.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Project Manager - Contact Center

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead training and contact center projects for U.S. Bank Global Fund Services, driving continuous improvement and non-conformance processes. Manage assigned projects (general or systems-related) and coordinate internal/external resources to deliver on time. Evaluate and train users, participate in identifying and implementing project changes, and oversee project team performance to improve service efficiency and accuracy within fund operations.
Location: Milwaukee
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Provide training to employees and manage continuous improvement and non-conformance systems for the department.
  • •Manage assigned projects, including project planning, coordination, and timely completion based on user needs.
  • •Interface with internal and external resources to ensure successful project delivery.
  • •Participate in identifying, designing, developing, and implementing assigned projects.
  • •Train users, evaluate project outcomes, and manage project team performance.

Pay and Benefits

Salary: USD 66,640 - 78,400
Perks:Health InsuranceDentalVision401kPensionPaid Leave

Key Requirements

  • •Bachelor's degree, or equivalent work experience.
  • •3 to 5 years of experience in project management activities.
  • •Good knowledge of GFS Contact Center operations.
  • •Strong organizational and analytical skills with thorough knowledge of project management.
  • •Ability to identify and resolve exceptions and analyze data.
Experience:3-5 yearsFinancial servicesFund services
Education:Bachelor's
Skills:Organizational skillsAnalytical skillsVerbal communicationWritten communicationData analysis

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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