Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45Function: Sales0Skills: ["Communication","Sales mindset","Relationship building","Problem-solving","Organizational skills"]

Serve as a knowledgeable counter sales and product advisor for plumbing and HVAC contractor customers. Engage customers in person, by phone, and via email to understand needs, recommend solutions, and drive sales through upselling, cross-selling, and strategic promotions. Use catalogs and manufacturer databases to find parts and provide accurate information, manage transactions and special orders, and collaborate with outside sales to support account growth while keeping the counter environment organized and professional.

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Ferguson
Ferguson
22 hours ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a knowledgeable counter sales and product advisor for plumbing and HVAC contractor customers. Engage customers in person, by phone, and via email to understand needs, recommend solutions, and drive sales through upselling, cross-selling, and strategic promotions. Use catalogs and manufacturer databases to find parts and provide accurate information, manage transactions and special orders, and collaborate with outside sales to support account growth while keeping the counter environment organized and professional.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions, manage special orders/back-orders, and collaborate with outside sales to support account growth.

Pay and Benefits

Salary: USD 19.62 - 27.45
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC industry experience preferred.
  • •Strong sales mindset with the ability to meet goals and influence purchasing decisions.
  • •Excellent communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Skills:CommunicationSales mindsetRelationship buildingProblem-solvingOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn