Airport Operations Officer

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Communication","Stakeholder coordination","Safety and security focus","Shift work"]

Join a three-to-four-year airport operations development programme focused on building capability for future leadership in aviation. Rotate through network operations control at Etihad HQ, the hub control center, and aircraft dispatch at Abu Dhabi Airport. Coordinate guest acceptance across check-in, boarding, and arrivals while meeting KPIs, customer service targets, and safety/security and brand standards. Manage flight edits and special-category guests, and coordinate disruption response with operational stakeholders.

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Etihad Aviation Group
Etihad Aviation Group
15 hours ago

Airport Operations Officer

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Last checked: 12 hours agoStatus: Live

Job Summary

Join a three-to-four-year airport operations development programme focused on building capability for future leadership in aviation. Rotate through network operations control at Etihad HQ, the hub control center, and aircraft dispatch at Abu Dhabi Airport. Coordinate guest acceptance across check-in, boarding, and arrivals while meeting KPIs, customer service targets, and safety/security and brand standards. Manage flight edits and special-category guests, and coordinate disruption response with operational stakeholders.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Graduate level

Key Responsibilities

  • •Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals) in line with safety, security, brand standards, policies, and procedures.
  • •Deliver performance against agreed KPIs, ancillary revenue goals, and customer service targets.
  • •Coordinate on-shift operations with internal and external stakeholders (airline teams, handling partners, service providers, and local authorities) to provide clear briefings and real-time updates.
  • •Manage flight editing and special guest requirements, including planning and handling VIP/MAAS, PRM, and other special-category guests.
  • •Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.

Key Requirements

  • •UAE National aged 19+ with a valid family book
  • •Completed a minimum of a High School Diploma (accredited by the UAE Ministry of Education)
  • •Fluent in English
  • •Experience in a customer service position (preferred)
  • •Able to work on shift-based schedules
Education:High School
Skills:Customer serviceCommunicationStakeholder coordinationSafety and security focusShift work
Languages:English (UK)

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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