Senior Card Operations Administrator

Western Alliance Bancorp
Phoenix
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsEducation: bachelorsSkills: ["Accuracy","Timeliness","Strong written communication","Strong verbal communication","Organization"]

Partner with client and treasury teams to add premium commercial card programs, manage escalations within service treatment periods, and act as a subject matter expert on card system parameters and capabilities. Deliver client servicing support during implementation, including platform and payment training, virtual card maintenance, and reconciliation/reporting training. Build recurring reports and visualizations, analyze performance datasets, respond to card-related inquiries, and ensure compliance with laws, regulations, and bank policies.

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FursaFursa
Western Alliance Bancorp
Western Alliance Bancorp
5 days ago

Senior Card Operations Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Partner with client and treasury teams to add premium commercial card programs, manage escalations within service treatment periods, and act as a subject matter expert on card system parameters and capabilities. Deliver client servicing support during implementation, including platform and payment training, virtual card maintenance, and reconciliation/reporting training. Build recurring reports and visualizations, analyze performance datasets, respond to card-related inquiries, and ensure compliance with laws, regulations, and bank policies.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Partner with Client Relationship, Treasury, and Portfolio Managers to add premium commercial card programs for new or existing clients.
  • •Deescalate customer issues and impacts within the treatment period to meet or exceed customer expectations.
  • •Serve as a subject matter expert on system parameters, functionalities, and capabilities for new customer programs.
  • •Provide implementation support including online platform training, payment training, virtual card maintenance, and reconciliation/reporting training and connection.
  • •Create and maintain recurring reports and data visualizations; analyze production performance datasets and respond to internal/external card-related inquiries while ensuring compliance with laws, regulations, and bank policies.

Pay and Benefits

Perks:Health InsuranceDental401kTuition AssistanceVolunteer ProgramWellness StipendPaid Leave

Key Requirements

  • •Bachelor’s degree is preferred (minimum: high school diploma).
  • •4+ years in credit card or debit card operations, servicing, or support experience.
  • •Intermediate knowledge of general banking operations, including commercial credit cards, commercial loans, treasury management, and other banking products.
  • •Intermediate knowledge of regulatory and legal compliance obligations, rules, regulations, and industry standards.
  • •Comfort with Microsoft suite; experience with CRM tools (e.g., Salesforce, Microsoft 365) and production environments using queues and workflows.
Experience:4+ years
Education:Bachelor's
Skills:AccuracyTimelinessStrong written communicationStrong verbal communicationOrganization
Tech Stack:Microsoft suiteMicrosoft 365SalesforceCRM toolsQueuesWorkflowsOnline platform training

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn