Senior Customer Success Manager - Germany

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for managing a portfolio of high-value enterprise customers, driving sustained growth in platform usage and expansion across accounts. You will own account growth strategy, identify opportunities to increase usage across teams/geographies, build multi-threaded relationships with technical, operational and executive stakeholders, and partner with product/engineering to unlock new use cases and remove adoption blockers.

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
•Identify and execute opportunities to increase usage across teams, geographies and use cases.
•Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
•Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
•Translate usage insights into clear, proactive growth strategies.

Key Requirements

•5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology.
•Proven track record of driving expansion and growth within large, complex accounts.
•Strong commercial mindset, with the ability to identify and execute revenue opportunities.
•Comfortable working with data, dashboards and usage metrics to inform decision-making.
•Able to navigate and influence multiple stakeholders across large organisations.

Experience:5-10 yearsSaaSAIEnterprise technology

Skills:Stakeholder managementCommunicationLeadershipAnalytical thinkingNegotiation

Company Brief

Luma

Develops AI-powered tools for capturing, editing, and rendering high-quality 3D scenes from photos and videos, enabling creators to generate photorealistic 3D assets and spatial experiences.

Industry: AR/VR & Spatial Computing

Website

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Luma

1 month ago

Senior Customer Success Manager - Germany

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
•Identify and execute opportunities to increase usage across teams, geographies and use cases.
•Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
•Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
•Translate usage insights into clear, proactive growth strategies.

Key Requirements

•5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology.
•Proven track record of driving expansion and growth within large, complex accounts.
•Strong commercial mindset, with the ability to identify and execute revenue opportunities.
•Comfortable working with data, dashboards and usage metrics to inform decision-making.
•Able to navigate and influence multiple stakeholders across large organisations.

Experience:5-10 yearsSaaSAIEnterprise technology

Skills:Stakeholder managementCommunicationLeadershipAnalytical thinkingNegotiation

Company Brief

Luma

Develops AI-powered tools for capturing, editing, and rendering high-quality 3D scenes from photos and videos, enabling creators to generate photorealistic 3D assets and spatial experiences.

Industry: AR/VR & Spatial Computing

Website