NTT

1 month ago

Helpdesk Senior Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide front-line IT Service Desk support to end users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support incidents promptly while supporting end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance, and help discover and improve business IT tools and processes. Work on a 24/7 rotational shift schedule with mandatory in-office attendance.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional IT Service Desk support, guidance, and training to end users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end users.
•Coordinate with internal IT teams on system testing, integration, and maintenance.
•Identify and propose IT process and technology improvements, including evaluating and implementing new business tools.

Key Requirements

•Provide excellent English written and verbal communication and collaborate comfortably with diverse global stakeholders.
•Deliver exceptional customer service and support end-users with IT guidance and training.
•Demonstrate strong troubleshooting skills for bug finding and resolution.
•Maintain IT support capabilities across software/hardware environments including Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Be able to work independently within a diverse global team and handle 24/7 rotational shifts with mandatory in-office attendance.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT