Assistant Manager, Application Optimisation

American Express
Sydney
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Project delivery","Analytical thinking","Stakeholder management","Communication","Collaboration"]

Support acquisition growth by delivering, optimising and governing card application experiences across Consumer, Small Business and Corporate portfolios. Partner with Product, Marketing, Technology, Risk and Operations to launch application enhancements, coordinate requirements and testing, and monitor performance to improve conversion, customer experience and completion rates. Manage third-party application platform providers, maintain operational documentation, and drive continuous improvement across Australia and New Zealand.

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FursaFursa
American Express
American Express
4 days ago

Assistant Manager, Application Optimisation

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support acquisition growth by delivering, optimising and governing card application experiences across Consumer, Small Business and Corporate portfolios. Partner with Product, Marketing, Technology, Risk and Operations to launch application enhancements, coordinate requirements and testing, and monitor performance to improve conversion, customer experience and completion rates. Manage third-party application platform providers, maintain operational documentation, and drive continuous improvement across Australia and New Zealand.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own and optimise digital and manual card application journeys across Australia and New Zealand.
  • •Partner with Product, Risk, New Accounts, Marketing and Technology to deliver application enhancements and new capabilities.
  • •Lead requirements gathering, testing coordination, launch readiness activities and post-implementation monitoring of application-related projects.
  • •Manage relationships with third-party application platform providers to ensure delivery meets requirements, timelines and customer experience objectives.
  • •Identify and prioritise opportunities to improve acquisition conversion, customer experience, operational efficiency and application completion rates; monitor performance metrics to find defects and optimisation opportunities.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability InsuranceRetirement SupportPaid ParentalCounseling Support

Key Requirements

  • •Strong project management and delivery experience, ideally in digital, operations, acquisition, customer onboarding or financial services environments.
  • •Strong analytical and problem-solving skills to translate business requirements into practical solutions.
  • •Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • •Excellent written and verbal communication skills, tailoring messaging to technical and non-technical audiences.
  • •Attention to detail with a focus on quality, governance and risk management, plus experience managing third-party technology platform providers (advantageous).
Experience:Financial servicesDigital
Skills:Project deliveryAnalytical thinkingStakeholder managementCommunicationCollaboration

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn