Sales Operations Lead

Coder
United States
Workplace: RemoteFull timeUSD 91,000 - 141,000 annuallyFunction: Revenue Operations (RevOps)Skills: ["Analytical","Problem-solving","Communication","Self-starter","Organizational skills"]

Lead AMER Sales Operations with a focus on the systems and processes that support Customer Success. Own and continuously improve Pylon and Salesforce workflows, build reporting dashboards for customer health and renewal metrics (NRR/GRR), and maintain data hygiene and integrations. Partner with Sales, Sales Engineering, and CS leadership to create scalable handoffs from closed-won through onboarding, renewals, escalations, and ongoing customer management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Coder
Coder
1 day ago

Sales Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead AMER Sales Operations with a focus on the systems and processes that support Customer Success. Own and continuously improve Pylon and Salesforce workflows, build reporting dashboards for customer health and renewal metrics (NRR/GRR), and maintain data hygiene and integrations. Partner with Sales, Sales Engineering, and CS leadership to create scalable handoffs from closed-won through onboarding, renewals, escalations, and ongoing customer management.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)

Key Responsibilities

  • •Serve as the operational point person for AMER Customer Success, partnering with CSMs and CS leadership.
  • •Own and continuously improve Pylon workflows, configurations, automations, and troubleshooting for CS processes.
  • •Build and maintain reporting dashboards for customer health, renewal risk, NRR, GRR, and CSM productivity.
  • •Manage systems and workflows supporting Customer Success (Pylon, Salesforce, integrations) with strong data hygiene.
  • •Design playbooks and SOPs for onboarding, QBRs, renewals, escalations, and create smooth handoffs from closed-won through ongoing customer management.

Pay and Benefits

Salary: USD 91,000 - 141,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a related go-to-market operations role.
  • •Hands-on experience administering and optimizing Pylon.
  • •Strong experience with Salesforce, including managing workflows, reporting, data quality, or process improvements.
  • •Experience supporting a Customer Success organization and understanding CSM operational needs.
  • •Familiarity with customer health and renewals, including retention, expansion, NRR, and GRR.
Experience:SaaSDeveloper-focused
Skills:AnalyticalProblem-solvingCommunicationSelf-starterOrganizational skills
Tech Stack:PylonSalesforceDashboardsIntegrationsTotangoGainsightVitallyClariGongNooksDealhubDocuSignZoomInfo6sense

Company Brief

Coder
Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Austin, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor