Customer Support Associate with Norwegian & English – Sofia

Sutherland
Sofia
Workplace: OnsiteFull timeEUR 1,800 - 2,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Problem-solving","Customer-focused mindset","Empathy","Professionalism"]

Handle inbound customer calls for a telecommunications provider, providing professional support and resolving issues related to services, billing, SIM cards, top-ups, and roaming. Troubleshoot basic problems, address customer concerns with an emphasis on first-contact resolution, and accurately document interactions in the system. Maintain high-quality, empathetic service with fully paid training and an on-site Monday–Friday schedule in Sofia.

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Sutherland
Sutherland
2 days ago

Customer Support Associate with Norwegian & English – Sofia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 minutes agoStatus: Closed
Reposted: similar role first listed 2 weeks ago

Job Summary

Handle inbound customer calls for a telecommunications provider, providing professional support and resolving issues related to services, billing, SIM cards, top-ups, and roaming. Troubleshoot basic problems, address customer concerns with an emphasis on first-contact resolution, and accurately document interactions in the system. Maintain high-quality, empathetic service with fully paid training and an on-site Monday–Friday schedule in Sofia.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer calls and provide professional support.
  • •Resolve issues related to services, billing, SIM cards, top-ups, and roaming.
  • •Provide accurate information and troubleshoot basic issues.
  • •Resolve customer concerns efficiently and aim for first-contact resolution when possible.
  • •Document customer interactions accurately in the system and maintain quality and empathy.

Pay and Benefits

Salary: EUR 1,800 - 2,000 monthly
Perks:Health InsuranceMeal AllowanceRelocation

Key Requirements

  • •Norwegian minimum B2 level.
  • •English minimum B2 level.
  • •Undergraduate, graduate, postgraduate degree, or equivalent.
  • •Strong communication and active listening skills.
  • •Good computer skills and ability to work with multiple systems.
Experience:TelecommunicationsCustomer serviceBPO
Skills:CommunicationActive listeningProblem-solvingCustomer-focused mindsetEmpathyProfessionalism
Languages:NorwegianEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor