Technical Support Engineer

Navina
Israel
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Problem-solving","Troubleshooting","Customer communication","Project management","Customer success"]

Help customers succeed with Navina’s AI-powered digital health SaaS by resolving technical issues and ensuring fast, high-quality support within SLA. You’ll manage day-to-day issue resolution, improve support processes, and build a technical knowledge base. For complex, time-sensitive problems, partner closely with R&D, Product, Customer Success, and the Medical team, using SQL, data analysis, and strong troubleshooting across web applications and data workflows.

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Navina
Navina
3 months ago

Technical Support Engineer

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Last checked: 11 hours agoStatus: Live

Job Summary

Help customers succeed with Navina’s AI-powered digital health SaaS by resolving technical issues and ensuring fast, high-quality support within SLA. You’ll manage day-to-day issue resolution, improve support processes, and build a technical knowledge base. For complex, time-sensitive problems, partner closely with R&D, Product, Customer Success, and the Medical team, using SQL, data analysis, and strong troubleshooting across web applications and data workflows.
Location: Israel
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues daily while maintaining timely responses and high customer satisfaction.
  • •Manage day-to-day issue resolution proactively and meet SLA requirements.
  • •Contribute to support methodologies, best practices, and techniques to improve the support process.
  • •Build and maintain Navina’s technical support knowledge base.
  • •Work with R&D, Product, Customer Success, and the Medical team to troubleshoot complex problems and handle time-sensitive escalations.

Key Requirements

  • •4+ years of experience in a customer-facing Tech Support/Integration/Services role in a SaaS environment.
  • •Strong SQL skills and data analysis capability (must-have).
  • •Experience debugging web applications.
  • •Strong project management skills.
  • •Excellent verbal and written customer communication; familiarity with the US healthcare industry is an advantage.
Experience:4+ yearsSaaSDigital healthHealthcareAI
Skills:Problem-solvingTroubleshootingCustomer communicationProject managementCustomer success
Tech Stack:SQLData analysisWeb applicationsJavaScriptPythonNodejsETLData pipelines

Company Brief

Navina
Develops an AI-powered clinical intelligence platform that helps healthcare organizations identify patient risks, close care gaps, and support value-based care decisions. The product analyzes patient data to guide physicians and care teams.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2018
WebsiteLinkedIn