Navina

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Help customers succeed with Navina’s AI-powered digital health SaaS by resolving technical issues and ensuring fast, high-quality support within SLA. You’ll manage day-to-day issue resolution, improve support processes, and build a technical knowledge base. For complex, time-sensitive problems, partner closely with R&D, Product, Customer Success, and the Medical team, using SQL, data analysis, and strong troubleshooting across web applications and data workflows.

Location: Israel

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve customer issues daily while maintaining timely responses and high customer satisfaction.
•Manage day-to-day issue resolution proactively and meet SLA requirements.
•Contribute to support methodologies, best practices, and techniques to improve the support process.
•Build and maintain Navina’s technical support knowledge base.
•Work with R&D, Product, Customer Success, and the Medical team to troubleshoot complex problems and handle time-sensitive escalations.

Key Requirements

•4+ years of experience in a customer-facing Tech Support/Integration/Services role in a SaaS environment.
•Strong SQL skills and data analysis capability (must-have).
•Experience debugging web applications.
•Strong project management skills.
•Excellent verbal and written customer communication; familiarity with the US healthcare industry is an advantage.

Experience:4+ yearsSaaSDigital healthHealthcareAI

Skills:Problem-solvingTroubleshootingCustomer communicationProject managementCustomer success

Tech Stack:SQLData analysisWeb applicationsJavaScriptPythonNodejsETLData pipelines

Company Brief

Navina

Develops an AI-powered clinical intelligence platform that helps healthcare organizations identify patient risks, close care gaps, and support value-based care decisions. The product analyzes patient data to guide physicians and care teams.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2018

Website LinkedIn

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Navina

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Israel

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve customer issues daily while maintaining timely responses and high customer satisfaction.
•Manage day-to-day issue resolution proactively and meet SLA requirements.
•Contribute to support methodologies, best practices, and techniques to improve the support process.
•Build and maintain Navina’s technical support knowledge base.
•Work with R&D, Product, Customer Success, and the Medical team to troubleshoot complex problems and handle time-sensitive escalations.

Key Requirements

•4+ years of experience in a customer-facing Tech Support/Integration/Services role in a SaaS environment.
•Strong SQL skills and data analysis capability (must-have).
•Experience debugging web applications.
•Strong project management skills.
•Excellent verbal and written customer communication; familiarity with the US healthcare industry is an advantage.

Experience:4+ yearsSaaSDigital healthHealthcareAI

Skills:Problem-solvingTroubleshootingCustomer communicationProject managementCustomer success

Tech Stack:SQLData analysisWeb applicationsJavaScriptPythonNodejsETLData pipelines

Company Brief

Navina

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2018

Website LinkedIn