2 days ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own customer outcomes for large Everbridge Control Center deployments by guiding onboarding, solution adoption, and technical issue resolution. Establish governance with client stakeholders through regular meetings and quarterly business reviews, tracking customer satisfaction KPIs and driving improvement plans. Deliver ongoing product education and act as a customer advocate and escalation point. Support integration requirements and provide Critical Event Management guidance through reports and exercises.

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Oversee deployment planning, solution adoption, and technical issue resolution to ensure positive customer experiences.
•Establish client governance with stakeholder meetings, quarterly business reviews, and monthly account reporting.
•Develop and deliver continuous product education and awareness programs, including training sessions.
•Set and track customer satisfaction KPIs and manage action plans to improve metrics.
•Troubleshoot customer concerns, document critical issues, and escalate for resolution while supporting Critical Event Management reports and exercises.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Perks:Health InsuranceDentalParental LeaveDisability IncomeLife InsuranceAd&d Insurance401kPaid LeaveGym Membership

Key Requirements

•Security+ certification is required.
•3+ years in a customer-facing support or consulting role with excellent communication skills.
•Strong project management and technical/software skills.
•Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
•Strong knowledge of database architectures/methodologies, ideally Microsoft SQL Server.

Experience:3+ years

Education:

Skills:CommunicationProject managementProblem-solvingCritical thinkingCross-functional facilitation

Certifications:Security+

Tech Stack:Security+Microsoft SQL ServerVirtual machine (VM) environmentsMicrosoft ClusteringComputer securityTelephonyNetworking

Eligibility

Security Clearance:Security clearance

Company Brief

Everbridge

Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Burlington, United States

Founded: 2002

Website LinkedIn

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Everbridge

2 days ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Oversee deployment planning, solution adoption, and technical issue resolution to ensure positive customer experiences.
•Establish client governance with stakeholder meetings, quarterly business reviews, and monthly account reporting.
•Develop and deliver continuous product education and awareness programs, including training sessions.
•Set and track customer satisfaction KPIs and manage action plans to improve metrics.
•Troubleshoot customer concerns, document critical issues, and escalate for resolution while supporting Critical Event Management reports and exercises.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Perks:Health InsuranceDentalParental LeaveDisability IncomeLife InsuranceAd&d Insurance401kPaid LeaveGym Membership

Key Requirements

•Security+ certification is required.
•3+ years in a customer-facing support or consulting role with excellent communication skills.
•Strong project management and technical/software skills.
•Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
•Strong knowledge of database architectures/methodologies, ideally Microsoft SQL Server.

Experience:3+ years

Education:

Skills:CommunicationProject managementProblem-solvingCritical thinkingCross-functional facilitation

Certifications:Security+

Tech Stack:Security+Microsoft SQL ServerVirtual machine (VM) environmentsMicrosoft ClusteringComputer securityTelephonyNetworking

Eligibility

Security Clearance:Security clearance

Company Brief

Everbridge

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Burlington, United States

Founded: 2002

Website LinkedIn