Motorola Solutions

1 week ago

Junior Customer Service Representative with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Handle partner and customer inquiries for Motorola Solutions products and services via phone, live chat, and email case management. Triages cases and partners with internal stakeholders to resolve issues, focusing on portal and partner account management, onboarding, and partner membership program questions. Use Salesforce, Oracle, and PureCloud to manage customers, identify and resolve portal issues via the knowledge base, and write knowledge articles that help partners self-serve.

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage incoming customer and partner inquiries via telephone, live chat, and email case management.
•Triaging cases and collaborating with internal stakeholders to resolve inquiries.
•Handle portal and account management for partners, including onboarding new partners.
•Identify, research, and resolve portal issues using the internal knowledge base.
•Educate partners on portal self-services, write knowledge articles, and coordinate with IT for technical portal issues.

Key Requirements

•Proficiency in written and spoken German and English.
•Demonstrated critical thinking and strong problem-solving focus.
•Exceptional communication skills, including active listening and the ability to influence.
•Ability to remain composed and confident, performing effectively under pressure independently and in a team.
•High self-motivation, strong attention to detail, and proactive, innovative thinking.

Skills:Critical thinkingProblem-solvingCommunicationActive listeningAbility to influenceAttention to detailSelf-motivationWorking under pressure

Languages:GermanEnglish

Tech Stack:SalesforceOraclePureCloud

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 week ago

Junior Customer Service Representative with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage incoming customer and partner inquiries via telephone, live chat, and email case management.
•Triaging cases and collaborating with internal stakeholders to resolve inquiries.
•Handle portal and account management for partners, including onboarding new partners.
•Identify, research, and resolve portal issues using the internal knowledge base.
•Educate partners on portal self-services, write knowledge articles, and coordinate with IT for technical portal issues.

Key Requirements

•Proficiency in written and spoken German and English.
•Demonstrated critical thinking and strong problem-solving focus.
•Exceptional communication skills, including active listening and the ability to influence.
•Ability to remain composed and confident, performing effectively under pressure independently and in a team.
•High self-motivation, strong attention to detail, and proactive, innovative thinking.

Skills:Critical thinkingProblem-solvingCommunicationActive listeningAbility to influenceAttention to detailSelf-motivationWorking under pressure

Languages:GermanEnglish

Tech Stack:SalesforceOraclePureCloud

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn