Coordinator, eCommerce Operations (Praha, Czech Republic, CZ)

Pandora Group
Prague
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Process improvement","Organization","Coaching","Customer focus"]

Coordinate daily operations within Pandora’s eCommerce fulfilment center in Prague, ensuring accurate, timely order processing and SLA compliance. Hands-on work includes picking, packing, returns handling, and coordinating daily workflows for pick & pack and customer service support. You’ll coach and train the fulfilment team, maintain inventory and loss-prevention standards, manage escalations and carrier performance, and support reporting, demand planning, and continuous process improvements.

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FursaFursa
Pandora Group
Pandora Group
1 day ago

Coordinator, eCommerce Operations (Praha, Czech Republic, CZ)

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Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Coordinate daily operations within Pandora’s eCommerce fulfilment center in Prague, ensuring accurate, timely order processing and SLA compliance. Hands-on work includes picking, packing, returns handling, and coordinating daily workflows for pick & pack and customer service support. You’ll coach and train the fulfilment team, maintain inventory and loss-prevention standards, manage escalations and carrier performance, and support reporting, demand planning, and continuous process improvements.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Oversee daily activities in the eCommerce fulfilment center to ensure efficient order processing.
  • •Support hands-on operations including picking, packing, and returns handling.
  • •Coordinate and guide daily workflows for the pick & pack team and the Customer Service Assistant.
  • •Ensure customer orders meet SLA targets and maintain end-to-end customer experience quality.
  • •Monitor team performance, provide feedback, and train, motivate, and develop the fulfilment team.

Pay and Benefits

Perks:Paid LeaveHealth Insurance

Key Requirements

  • •1–2 years of experience in retail, eCommerce operations, or logistics.
  • •Strong communication skills with fluent Czech and English for daily business use.
  • •Organized and proactive approach, comfortable managing multiple tasks.
  • •Experience improving processes and driving better customer experiences.
  • •Energy for working in an international, fast-changing environment.
Experience:1-2 yearsRetailECommerceLogistics
Skills:CommunicationProcess improvementOrganizationCoachingCustomer focus
Languages:CzechEnglish

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website