Field Service Executive

Chep
Italy
Workplace: RemoteFull timeEUR 34,640 - 41,500 annuallyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Account management","Active listening","Communication","Customer satisfaction","Relationship building"]

Manage customer relationships for CHEP pallet and asset handling within the retail sector, ensuring strong stakeholder alignment at receiving locations. Improve collection performance by diagnosing route issues and collaborating cross-functionally to raise customer experience and the CIFOT measure. Conduct customer visits and training, support onboarding and asset recovery agreements, and run audit programs while monitoring asset control metrics. Drive growth by identifying needs and opportunities for new and existing customers.

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FursaFursa
Chep
Chep
2 months ago

Field Service Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Manage customer relationships for CHEP pallet and asset handling within the retail sector, ensuring strong stakeholder alignment at receiving locations. Improve collection performance by diagnosing route issues and collaborating cross-functionally to raise customer experience and the CIFOT measure. Conduct customer visits and training, support onboarding and asset recovery agreements, and run audit programs while monitoring asset control metrics. Drive growth by identifying needs and opportunities for new and existing customers.
Location: Italy
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Establish and maintain relationships with stakeholders at pallet receiving locations to align on asset productivity objectives.
  • •Improve collection performance by identifying route causes of failure and working with internal teams to enhance customer experience and the CIFOT measure.
  • •Enhance customer satisfaction through regular visits and targeted training for retailer staff on equipment control practices.
  • •Support onboarding and implementation of new customers, including agreements for asset recovery processes.
  • •Manage audit programs within the account portfolio and monitor asset control metrics to identify improvement opportunities and corrective actions.

Pay and Benefits

Salary: EUR 34,640 - 41,500 annually
Perks:Employee AssistanceLife InsuranceAccident Insurance

Key Requirements

  • •English Professional required.
  • •Driver license required.
  • •Experience in a retail or logistics environment.
  • •B2B sales experience with customers or suppliers.
  • •Knowledge of MS Office and CRM tools (e.g., Salesforce).
Experience:RetailLogisticsB2B sales
Skills:Account managementActive listeningCommunicationCustomer satisfactionRelationship building
Licenses:Driver license
Languages:English
Tech Stack:MS OfficeCRMSalesforce

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn