Keyloop

3 months ago

Tier 1 Support Analyst - Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide end-to-end Tier 1 support for Keyloop’s accounts, owning customer engagement, diagnosing issues across multiple teams, and producing knowledge articles. Communicate with empathy to manage customer deadlines, understand their configuration and stakeholders, collaborate across departments, and continuously improve support tools and processes.

Location: Prague

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Take end-to-end responsibility for the resolution of key cases, owning customer engagement, communication, case progression and internal liaison across multiple technical service teams and functions with Keyloop.
•Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
•Be familiar with your customers’ configuration, business model and key stakeholders in line with our Experience First approach.
•Communicating and collaborating with team members, other departments and management to deliver timely resolution of customer issues.
•Documenting solutions and producing written guidance on resolution steps and procedures through the creation and maintenance of knowledge articles.

Key Requirements

•1-2 years in a customer-facing support role with strong communication skills
•Ability to plan and prioritise workload to meet deadlines
•Understanding of accounting terms and concepts; familiarity with accounting concepts in practice
•Experience with a product/module similar to Keyloop’s offerings and ability to learn new tools quickly
•Excellent analytical, problem-solving and troubleshooting skills

Experience:1-2 yearsSaaSCustomer Support

Skills:CommunicationEmpathyProblem-solvingAnalyticalMentoring

Languages:English

Tech Stack:AIKnowledge-baseCustomer support tools

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

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Keyloop

3 months ago

Tier 1 Support Analyst - Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Take end-to-end responsibility for the resolution of key cases, owning customer engagement, communication, case progression and internal liaison across multiple technical service teams and functions with Keyloop.
•Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
•Be familiar with your customers’ configuration, business model and key stakeholders in line with our Experience First approach.
•Communicating and collaborating with team members, other departments and management to deliver timely resolution of customer issues.
•Documenting solutions and producing written guidance on resolution steps and procedures through the creation and maintenance of knowledge articles.

Key Requirements

•1-2 years in a customer-facing support role with strong communication skills
•Ability to plan and prioritise workload to meet deadlines
•Understanding of accounting terms and concepts; familiarity with accounting concepts in practice
•Experience with a product/module similar to Keyloop’s offerings and ability to learn new tools quickly
•Excellent analytical, problem-solving and troubleshooting skills

Experience:1-2 yearsSaaSCustomer Support

Skills:CommunicationEmpathyProblem-solvingAnalyticalMentoring

Languages:English

Tech Stack:AIKnowledge-baseCustomer support tools

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn