Aon

1 month ago

Bilingual (French/English) Pension Administration Customer Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide bilingual pension administration customer service to Quebec and other Canadian clients, handling calls, guiding participants through benefits and retirement options, and collaborating with internal teams to resolve issues while maintaining accurate records and staying informed on pension regulations.

Location: Montreal, Toronto, Halifax

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Handle inbound and outbound calls from clients and their employees, including follow-up calls.
•Respond to questions from pension plan participants about benefits, eligibility, and pension options.
•Deliver reliable and timely details regarding pension plans and retirement benefits.
•Assist participants with pension documents, forms, and online portals.
•Maintain detailed records of customer interactions and collaborate with internal teams to resolve complex issues.

Key Requirements

•French/English bilingual required
•Prior customer service or call centre experience
•Strong communication and problem-solving skills
•Ability to handle confidential information responsibly
•College or University diploma or equivalent; knowledge of pension plans is an asset

Experience:Pension administrationCustomer serviceFinancial services

Education:Certification / Diploma

Skills:CommunicationProblem-solvingAttention to detailCollaborationEmpathy

Languages:EnglishFrench

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon