Fronius International

4 weeks ago

Technical Support Solar Energy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support to international customers for solar inverter systems and related components via phone, email, and remote desktop. Diagnose and troubleshoot software/hardware issues, guide users step by step to resolve technical problems, and document all cases in the CRM. Serve as a primary contact for internal technical inquiries (including sales and marketing), escalate unresolved issues to the right internal teams, and occasionally represent the company at international exhibitions.

Location: Hungary

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support to international customers by phone, email, and remote desktop.
•Troubleshoot solar inverter software and hardware issues, including network and system configuration problems.
•Guide customers through technical problem-solving steps with clear, step-by-step instructions.
•Accurately document all support cases and customer interactions in the CRM system.
•Escalate unresolved issues to the appropriate internal teams per standard procedures; act as primary contact for internal technical inquiries.

Key Requirements

•Professional experience in an electrician role; related field education is preferred but not required.
•Must have the qualification and authorization required to perform electrical work.
•At least 2 years of professional experience in an office environment.
•Preferred experience with international companies, technical customer service, continuous improvement processes, or the solar energy industry.
•Willingness to travel domestically and internationally (mainly alongside office work).

Experience:2+ yearsSolar energyTechnical customer supportInternational companies

Education:Certification / Diploma

Skills:Problem-solvingCommunicationTechnical communicationIndependent workTeamwork

Certifications:Electrical work authorization

Languages:English

Tech Stack:CRMRemote desktopEmailPhoneSolar inverters

Company Brief

Fronius International

Industry: Industrial Machinery

Website

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Fronius International

4 weeks ago

Technical Support Solar Energy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Hungary

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support to international customers by phone, email, and remote desktop.
•Troubleshoot solar inverter software and hardware issues, including network and system configuration problems.
•Guide customers through technical problem-solving steps with clear, step-by-step instructions.
•Accurately document all support cases and customer interactions in the CRM system.
•Escalate unresolved issues to the appropriate internal teams per standard procedures; act as primary contact for internal technical inquiries.

Key Requirements

•Professional experience in an electrician role; related field education is preferred but not required.
•Must have the qualification and authorization required to perform electrical work.
•At least 2 years of professional experience in an office environment.
•Preferred experience with international companies, technical customer service, continuous improvement processes, or the solar energy industry.
•Willingness to travel domestically and internationally (mainly alongside office work).

Experience:2+ yearsSolar energyTechnical customer supportInternational companies

Education:Certification / Diploma

Skills:Problem-solvingCommunicationTechnical communicationIndependent workTeamwork

Certifications:Electrical work authorization

Languages:English

Tech Stack:CRMRemote desktopEmailPhoneSolar inverters

Company Brief

Fronius International

Industry: Industrial Machinery

Website