3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join Easygenerator as a Customer Success Manager responsible for owning a portfolio of customers across industries, driving value from our eLearning SaaS platform. You'll build trusted relationships, guide success plans, monitor health scores, mitigate risks, and lead QBRs and strategic discussions. This role emphasizes renewals, expansion, advocacy, and voice-of-the-customer feedback to inform product roadmap. Remote, Colombia-based with global reach.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
•Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
•Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
•Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
•Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

Pay and Benefits

Perks:Remote Work

Key Requirements

•A bachelor’s degree or higher.
•Experience. You have at least 2 years of Customer Success (or (key) account management related) experience
•Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation.
•Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
•Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.

Experience:2+ yearsEdtechSaaS

Education:Bachelor's

Skills:EnglishCommunicationCustomer relationship managementNegotiationAccount management

Languages:English

Company Brief

Easygenerator

Provides a cloud-based e-learning authoring platform that enables instructional designers and subject-matter experts to create, publish, and track interactive online courses without coding.

Industry: EdTech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Delft, Netherlands

Founded: 2013

Website LinkedIn

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Easygenerator

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
•Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
•Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
•Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
•Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

Pay and Benefits

Perks:Remote Work

Key Requirements

•A bachelor’s degree or higher.
•Experience. You have at least 2 years of Customer Success (or (key) account management related) experience
•Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation.
•Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
•Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.

Experience:2+ yearsEdtechSaaS

Education:Bachelor's

Skills:EnglishCommunicationCustomer relationship managementNegotiationAccount management

Languages:English

Company Brief

Easygenerator

Provides a cloud-based e-learning authoring platform that enables instructional designers and subject-matter experts to create, publish, and track interactive online courses without coding.

Industry: EdTech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Delft, Netherlands

Founded: 2013

Website LinkedIn