Manager - Solution Engineering

Freshworks
Berlin
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Mentorship","Coaching","Communication","Stakeholder management"]

Lead and develop a Solution Engineering team across Germany and Continental Europe in a player-coach capacity. Hire, coach, and manage team performance while building a scalable solution engineering strategy and repeatable frameworks. Partner with Sales Leadership on pipeline health, forecasting accuracy, and win-rate improvements, and work closely with Product and Product Marketing to capture customer feedback and influence the product roadmap.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
2 months ago

Manager - Solution Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead and develop a Solution Engineering team across Germany and Continental Europe in a player-coach capacity. Hire, coach, and manage team performance while building a scalable solution engineering strategy and repeatable frameworks. Partner with Sales Leadership on pipeline health, forecasting accuracy, and win-rate improvements, and work closely with Product and Product Marketing to capture customer feedback and influence the product roadmap.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop a high-performing Solution Engineering team in Germany and Continental Europe.
  • •Recruit, onboard, and retain Solution Engineering talent aligned with growth plans.
  • •Develop and execute a scalable Solution Engineering strategy and allocate resources effectively across territories.
  • •Partner with Sales Leadership to improve pipeline quality, forecast accuracy, and win rates.
  • •Collaborate with Product Management and Product Marketing to advocate customer requirements and shape the product roadmap.

Key Requirements

  • •Proven experience managing and developing high-performing pre-sales teams.
  • •Strong Solution Engineering, Sales Engineering, or Pre-Sales experience, ideally within the European market.
  • •Business-level fluency in German and English.
  • •Demonstrated ability to lead by example through hands-on engagement, coaching, and mentorship.
  • •Excellent communication, presentation, and stakeholder management skills.
Education:Bachelor's
Skills:LeadershipMentorshipCoachingCommunicationStakeholder management
Languages:GermanEnglish

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor