Mashreq

2 weeks ago

Senior Manager, E-Channels.Egypt- Digital Banking & Innovation.Retail Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the implementation, enhancement, and support of the bank’s Internet and Mobile banking e-channels, while driving CRM enhancement and development. Manage day-to-day client support, documentation, and internal controls for communication channels. Own project management across business requirements, testing, error reporting/verification, training, and rollout—coordinating with users, technology, operations, internal stakeholders, and external vendors to increase adoption and usage.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Sr. Manager level

Key Responsibilities

•Manage the bank’s Internet Banking & Mobile Banking e-channels, including implementation, enhancement, and support.
•Drive project management for key electronic channels: business requirements, testing, error reporting/verification, and training for increasing e-channel penetration.
•Involve in enhancement possibilities while ensuring internal control checks are in place for adopted communication channels.
•Coordinate with users, technology, and operations to identify, prioritize, and implement critical enhancements.
•Analyze and manage ongoing enhancements and new e-channel initiatives, and collaborate with marketing, IT, product managers, operations, and external vendors for rollout.

Key Requirements

•Min 10 years’ experience.
•Bachelor’s degree.
•Excellent negotiation/communications skills to finalize and deliver required projects within planned timeframes.
•Must be able to work effectively with a team and communicate with internal and external customers.
•Good problem resolution and root cause analysis skills.

Experience:10+ years

Education:Bachelor's

Skills:NegotiationCommunicationProblem-solvingRoot cause analysisAbility to work under pressureTeamwork

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

2 weeks ago

Senior Manager, E-Channels.Egypt- Digital Banking & Innovation.Retail Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Sr. Manager level

Key Responsibilities

•Manage the bank’s Internet Banking & Mobile Banking e-channels, including implementation, enhancement, and support.
•Drive project management for key electronic channels: business requirements, testing, error reporting/verification, and training for increasing e-channel penetration.
•Involve in enhancement possibilities while ensuring internal control checks are in place for adopted communication channels.
•Coordinate with users, technology, and operations to identify, prioritize, and implement critical enhancements.
•Analyze and manage ongoing enhancements and new e-channel initiatives, and collaborate with marketing, IT, product managers, operations, and external vendors for rollout.

Key Requirements

•Min 10 years’ experience.
•Bachelor’s degree.
•Excellent negotiation/communications skills to finalize and deliver required projects within planned timeframes.
•Must be able to work effectively with a team and communicate with internal and external customers.
•Good problem resolution and root cause analysis skills.

Experience:10+ years

Education:Bachelor's

Skills:NegotiationCommunicationProblem-solvingRoot cause analysisAbility to work under pressureTeamwork

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor