Senior Manager, E-Channels.Egypt- Digital Banking & Innovation.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 10+ yearsEducation: bachelorsSkills: ["Negotiation","Communication","Problem-solving","Root cause analysis","Ability to work under pressure","Teamwork"]

Lead the implementation, enhancement, and support of the bank’s Internet and Mobile banking e-channels, while driving CRM enhancement and development. Manage day-to-day client support, documentation, and internal controls for communication channels. Own project management across business requirements, testing, error reporting/verification, training, and rollout—coordinating with users, technology, operations, internal stakeholders, and external vendors to increase adoption and usage.

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FursaFursa
Mashreq
Mashreq
1 month ago

Senior Manager, E-Channels.Egypt- Digital Banking & Innovation.Retail Banking

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the implementation, enhancement, and support of the bank’s Internet and Mobile banking e-channels, while driving CRM enhancement and development. Manage day-to-day client support, documentation, and internal controls for communication channels. Own project management across business requirements, testing, error reporting/verification, training, and rollout—coordinating with users, technology, operations, internal stakeholders, and external vendors to increase adoption and usage.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage the bank’s Internet Banking & Mobile Banking e-channels, including implementation, enhancement, and support.
  • •Drive project management for key electronic channels: business requirements, testing, error reporting/verification, and training for increasing e-channel penetration.
  • •Involve in enhancement possibilities while ensuring internal control checks are in place for adopted communication channels.
  • •Coordinate with users, technology, and operations to identify, prioritize, and implement critical enhancements.
  • •Analyze and manage ongoing enhancements and new e-channel initiatives, and collaborate with marketing, IT, product managers, operations, and external vendors for rollout.

Key Requirements

  • •Min 10 years’ experience.
  • •Bachelor’s degree.
  • •Excellent negotiation/communications skills to finalize and deliver required projects within planned timeframes.
  • •Must be able to work effectively with a team and communicate with internal and external customers.
  • •Good problem resolution and root cause analysis skills.
Experience:10+ years
Education:Bachelor's
Skills:NegotiationCommunicationProblem-solvingRoot cause analysisAbility to work under pressureTeamwork

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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