GTM Systems Administrator

Harvey
Dublin
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Systems thinking","Collaboration","Team-first","Documentation-oriented","Data quality focus"]

Own and scale Harvey’s go-to-market systems across the full lifecycle, from lead sourcing and routing through customer support and success tooling. Configure and optimize Salesforce and Zendesk, build enrichment workflows in Clay with providers like ZoomInfo and Apollo, and use AI agents to automate admin work. Partner with Sales, Marketing, Support, and Customer Success to improve data quality, governance, integrations, reporting, and retention outcomes.

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Harvey
Harvey
4 days ago

GTM Systems Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and scale Harvey’s go-to-market systems across the full lifecycle, from lead sourcing and routing through customer support and success tooling. Configure and optimize Salesforce and Zendesk, build enrichment workflows in Clay with providers like ZoomInfo and Apollo, and use AI agents to automate admin work. Partner with Sales, Marketing, Support, and Customer Success to improve data quality, governance, integrations, reporting, and retention outcomes.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Work across GTM Systems projects, shifting focus between top-of-funnel growth and support/customer success tooling as needed.
  • •Design and improve top-of-funnel systems (lead sourcing, enrichment, scoring, routing) using Clay and data providers to power inbound/outbound pipeline.
  • •Configure and optimize Zendesk support tooling (routing, triggers, automations, macros, SLA policies, agent workspace) and support adjacent CS platforms like Catalyst.
  • •Contribute to Salesforce configuration across the funnel (lead routing, scoring, lifecycle stages, automation via Flows/validation rules/custom objects) and manage data flow across GTM tools.
  • •Use AI as a default method to build and maintain AI agents, automations, and workflows to eliminate manual admin work; maintain governance, compliance, reporting, and documentation.

Key Requirements

  • •4-8+ years in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
  • •Strong proficiency administering Salesforce (data modeling, Flows, lead routing, reporting) or Zendesk, with ability to ramp on the other.
  • •Hands-on experience with Clay and at least one enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.).
  • •Experience with marketing automation platforms (Marketo, HubSpot, or similar).
  • •Demonstrated AI fluency to build workflows/automations using tools like Claude, ChatGPT, Clay AI, and Zendesk AI.
Experience:4+ yearsGTM systemsRevOpsGrowth OpsSupport Ops
Skills:Systems thinkingCollaborationTeam-firstDocumentation-orientedData quality focus
Certifications:Zendesk certification
Tech Stack:SalesforceZendeskClayZoomInfoCognismApolloClearbitMarketoHubSpotCatalystGainsightSalesforce FlowsLLMClaudeChatGPTClay AIZendesk AIAPIWebhooksIPaaS

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor