Sales Trainer

Wing Assistant
Philippines
Workplace: HybridFull timePHP 50,000 - 70,000 monthlyFunction: Education & TrainingSkills: ["Communication","Facilitation","Coaching","Relationship management","Quality assurance"]

Coach and mentor Customer Success and Account Managers to improve customer satisfaction, retention, and relationship management. Conduct quality reviews of customer interactions and deliver individualized coaching plans based on performance metrics. Lead training sessions and maintain standardized coaching documentation and feedback tools. Track, report, and analyze coaching effectiveness, while presenting a mock training simulation and self-made deck covering CSM fundamentals and success strategies.

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FursaFursa
Wing Assistant
Wing Assistant
5 days ago

Sales Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Coach and mentor Customer Success and Account Managers to improve customer satisfaction, retention, and relationship management. Conduct quality reviews of customer interactions and deliver individualized coaching plans based on performance metrics. Lead training sessions and maintain standardized coaching documentation and feedback tools. Track, report, and analyze coaching effectiveness, while presenting a mock training simulation and self-made deck covering CSM fundamentals and success strategies.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Coach and mentor Customer Success Managers (CSMs) and Account Managers to improve customer satisfaction, retention, and relationship management
  • •Conduct quality reviews on customer interactions and provide detailed feedback
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • •Track, report, and analyze coaching effectiveness and performance trends

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

  • •Experience coaching Customer Success Managers, Account Managers, or similar roles
  • •Experience coaching with a structured, performance-improvement approach
  • •A solid foundation in quality assurance and delivering structured feedback
  • •Experience as a BPO trainer with QA and client-facing experience
  • •Familiarity with CRMs and performance coaching tools
Experience:SaaSB2BSubscription-based supportBPO
Skills:CommunicationFacilitationCoachingRelationship managementQuality assurance
Tech Stack:HubspotPipedriveStripeDialpadCRM

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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