Technical Account Manager - Splunk Platform

Cisco
London, United Kingdom, Newport, Bristol, Edinburgh, Manchester, Glasgow, England, Reading
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Collaboration","Proactive mindset"]

Own technical adoption of the Splunk platform for critical enterprise customers, serving as a trusted advisor that bridges customer needs and product teams. Guide enterprise architecture, configuration, and data governance across Splunk Enterprise and Splunk Cloud, design scalable solutions, and create outcome-focused assessments to reduce cost and risk. Lead enablement and technical escalations, coordinate with Customer Success and Sales, and help drive customer health, CSAT, and expansion opportunities.

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FursaFursa
Cisco
Cisco
2 months ago

Technical Account Manager - Splunk Platform

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Last checked: 5 hours agoStatus: Live

Job Summary

Own technical adoption of the Splunk platform for critical enterprise customers, serving as a trusted advisor that bridges customer needs and product teams. Guide enterprise architecture, configuration, and data governance across Splunk Enterprise and Splunk Cloud, design scalable solutions, and create outcome-focused assessments to reduce cost and risk. Lead enablement and technical escalations, coordinate with Customer Success and Sales, and help drive customer health, CSAT, and expansion opportunities.
Location: London, United Kingdom, Newport, Bristol, Edinburgh, Manchester, Glasgow, England, Reading
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide high-quality guidance and mentorship on enterprise architecture, configuration, and data governance for Splunk Enterprise and Splunk Cloud.
  • •Execute strategic adoption activities, including regular meetings and documentation, to deliver measurable outcomes for customers.
  • •Design and prioritize solutions for scalability, performance, integration, and technical debt to optimize customer workloads.
  • •Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve operational efficiency.
  • •Serve as the dedicated point of contact for adoption, enablement, and technical escalations; monitor interactions with technical support to resolve high-priority cases quickly.

Key Requirements

  • •5+ years administering and using the Splunk platform.
  • •3+ years of Splunk implementation, build, and architecture experience.
  • •2+ years of experience working specifically with Splunk Cloud.
  • •1+ years hands-on scripting (e.g., Bash) and application development (e.g., Java, Python, .NET).
  • •Experience executing enterprise Cloud Migration projects.
Experience:5+ years
Skills:CommunicationProblem-solvingCollaborationProactive mindset
Certifications:Splunk Core Certified Consultant
Tech Stack:Splunk EnterpriseSplunk CloudSplunk Processing Language (SPL)BashJavaPython.NET

Eligibility

Security Clearance:UK SC clearance

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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