Customer Experience Specialist with German - hybrid

Honeywell
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Teamwork"]

The Customer Experience Specialist handles Order-To-Cash activities for a defined account portfolio, validating and booking orders, processing changes, and communicating status to customers while coordinating with internal functions. This hybrid role (3 days in-office, 2 days remote) requires fluency in English and German, prior OtC support experience, and CRM/SAP knowledge to ensure a seamless end-to-end customer experience.

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FursaFursa
Honeywell
Honeywell
2 months ago

Customer Experience Specialist with German - hybrid

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

The Customer Experience Specialist handles Order-To-Cash activities for a defined account portfolio, validating and booking orders, processing changes, and communicating status to customers while coordinating with internal functions. This hybrid role (3 days in-office, 2 days remote) requires fluency in English and German, prior OtC support experience, and CRM/SAP knowledge to ensure a seamless end-to-end customer experience.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Timely gather all relevant info to accurately respond to customer queries related to product availability, stock levels, prices, lead times and order value
  • •Perform system updates: new customer setup, customer amendment and change (ship-to, bill-to, payer) based on information from sales
  • •Validate and enter customer purchase orders within defined targets and quality standards
  • •Resolve roadblocks preventing order processing from fulfillment (price discrepancies, credit holds, material exclusions)
  • •Schedule orders according to customer requirements and internal stock availability, and maintain the order entry process for assigned customers

Pay and Benefits

Perks:Medical CareLife InsuranceMultisport CardMeal AllowanceLearning Platforms

Key Requirements

  • •High School Diploma
  • •Business fluent in written and spoken English and German (both must have)
  • •2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
  • •Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
  • •Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
Experience:2+ yearsCustomer serviceSupply chainOrder management
Education:High School
Skills:CommunicationProblem-solvingTeamwork
Languages:EnglishGerman
Tech Stack:SAPCRMMS OfficeExcelOutlookPowerPoint

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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