Desktop Support Associate-Field Tech

NTT
Mexico
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Client service","Customer support"]

Provide on-site desktop support for notebooks, printers, and related client equipment. Perform basic configuration tasks, assist with simple parts replacement and repairs, and support customers with desktop/server-side troubleshooting using Windows knowledge. Support field activities when travel is required and apply fundamental client service skills to help ensure smooth day-to-day operations.

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FursaFursa
NTT
NTT
1 day ago

Desktop Support Associate-Field Tech

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide on-site desktop support for notebooks, printers, and related client equipment. Perform basic configuration tasks, assist with simple parts replacement and repairs, and support customers with desktop/server-side troubleshooting using Windows knowledge. Support field activities when travel is required and apply fundamental client service skills to help ensure smooth day-to-day operations.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Perform basic configuration of desktop notebooks, printers, and related equipment.
  • •Assist with simple parts replacement for desktop notebooks and printers.
  • •Help with basic repairs of desktop notebooks and printers.
  • •Provide client service support using basic desktop support knowledge.
  • •Support field activities, including travel when required.

Key Requirements

  • •Basic knowledge of Windows operating systems.
  • •Basic client service skills.
  • •Ability to perform basic configuration of desktop notebooks, printers, and related equipment.
  • •Ability to assist with simple parts replacement and desktop repairs.
  • •Willingness for travel when required.
Skills:Client serviceCustomer support
Tech Stack:Windows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn