Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Teamwork","Customer focus","Safety awareness"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. You’ll load and unload vehicles, perform safety checks, complete customer paperwork, and document thorough notes in the customer tracking system. Maintain a clean driving record and drive safely as part of Carvana’s CMV Driver Qualification policy, with shift schedules and performance-based pay growth.

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FursaFursa
Carvana
Carvana
7 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. You’ll load and unload vehicles, perform safety checks, complete customer paperwork, and document thorough notes in the customer tracking system. Maintain a clean driving record and drive safely as part of Carvana’s CMV Driver Qualification policy, with shift schedules and performance-based pay growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure it remains safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Follow shift requirements and maintain availability to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kOvertimePaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including loading/unloading and vehicle detailing, in indoor and outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Ability to reach, climb, balance, and lift/push/pull/carry up to 50 lbs; frequent driving requires visual acuity and manual dexterity.
Experience:2+ yearsCustomer serviceAutomotive
Skills:Self-motivatedTeamworkCustomer focusSafety awareness
Licenses:Driver's license
Certifications:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn