Networking Managed Services Engineer (L2)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Resilience","Communication","Active listening"]

Own second-line support for medium-complexity incidents and requests, ensuring clients’ IT infrastructure and systems stay operational. Proactively monitor queues, investigate and resolve technical issues, maintain ticket updates, and manage shift handovers with clear risk mitigation. Collaborate with clients and internal teams, escalate when needed, and partner with automation teams to optimize and reduce routine work, while supporting change management and incident/request quality audits.

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FursaFursa
NTT
NTT
1 week ago

Networking Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own second-line support for medium-complexity incidents and requests, ensuring clients’ IT infrastructure and systems stay operational. Proactively monitor queues, investigate and resolve technical issues, maintain ticket updates, and manage shift handovers with clear risk mitigation. Collaborate with clients and internal teams, escalate when needed, and partner with automation teams to optimize and reduce routine work, while supporting change management and incident/request quality audits.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide second-line support by reviewing client requests and tickets and resolving medium-complexity incidents and problems.
  • •Proactively monitor work queues, investigate issues before escalation, and update tickets with actions taken while meeting SLAs.
  • •Coordinate with clients and internal teams to restore services swiftly, including shift handovers and escalation to appropriate teams when needed.
  • •Support change management by logging change requests, executing approved maintenance activities, and auditing incident and request tickets for quality.
  • •Collaborate with automation teams to identify tasks suitable for automation and participate in trend analysis reports; support disaster recovery activities as needed.

Key Requirements

  • •Proficiency with networking/security technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
  • •At least one technical certification in the above-mentioned technologies.
  • •Strong planning skills to anticipate and adapt to changing circumstances.
  • •Ability to communicate and work effectively across different cultures and social groups.
  • •Bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.
Education:Bachelor's
Skills:PlanningAdaptabilityResilienceCommunicationActive listening
Certifications:Pulse Secure SSL VPNPalo AltoFortinetCisco Nexus
Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusTicketing toolsAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn