Database Support Engineer (EMEA)

Supabase
EMEA
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Communication","Empathy","Problem-solving","Mentoring","Async collaboration"]

Investigate and resolve advanced customer issues across Postgres and Supabase services like Auth, RLS, Storage, Realtime, and Edge Functions. Reproduce bugs, isolate root causes, propose workarounds, and escalate with clear repro steps. Provide consultative guidance to optimize workloads and avoid pitfalls, spot ticket patterns to improve docs/tooling/product, and mentor junior support engineers while working asynchronously with a globally distributed team.

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FursaFursa
Supabase
Supabase
8 months ago

Database Support Engineer (EMEA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Investigate and resolve advanced customer issues across Postgres and Supabase services like Auth, RLS, Storage, Realtime, and Edge Functions. Reproduce bugs, isolate root causes, propose workarounds, and escalate with clear repro steps. Provide consultative guidance to optimize workloads and avoid pitfalls, spot ticket patterns to improve docs/tooling/product, and mentor junior support engineers while working asynchronously with a globally distributed team.
Location: EMEA
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
  • •Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
  • •Provide consultative, proactive advice to optimize workloads and avoid pitfalls for advanced users.
  • •Ask targeted questions to turn incomplete reports into actionable cases and communicate clearly during time-sensitive incidents.
  • •Spot patterns across tickets and recommend improvements to documentation, tooling, and the product; mentor junior team members.

Pay and Benefits

Equity and Bonus:Equity
Perks:EsopHealth InsuranceTech AllowanceLearning BudgetCo-workingOff-sites

Key Requirements

  • •6+ years in technical support, backend engineering, SRE, or a similar role.
  • •Deep expertise in PostgreSQL internals (e.g., autovacuum, WAL growth, long-running transactions, table bloat).
  • •Strong SQL skills with query optimization for high-performance workloads.
  • •Ability to troubleshoot complex, multi-tenant setups and distributed failures, including Edge Functions.
  • •Experience handling data migrations and recovery (pg_dump/restore, schema drift, failed migrations) and working with cloud hosting such as AWS.
Experience:6+ yearsBackend engineeringSREDeveloper toolsOpen-sourceCloud hosting
Skills:CommunicationEmpathyProblem-solvingMentoringAsync collaboration
Tech Stack:PostgreSQLPostgresSQLAuthRLSStorageRealtimeEdge FunctionsVector SearchPg_dumpPg_restoreWALAutovacuumLinuxAWSTerminalClient librariesSchema driftMulti-tenant

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn