BlueCat Networks

1 week ago

Enterprise Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Work directly with strategic enterprise customers to anticipate, identify, and resolve technical concerns across the BlueCat platform. Partner with clients to optimize products, run quarterly health checks, troubleshoot and debug issues to root cause, and set up test environments that mirror production. You’ll manage support tickets with Engineering, coordinate escalations to the right teams, and provide after-hours coverage on a rotating schedule.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Partner with enterprise clients to optimize use of BlueCat products and services using technical knowledge of customer requests.
•Perform quarterly health checks to ensure system performance.
•Troubleshoot and debug customer issues using in-depth understanding of systems, databases, and applications to reach root cause.
•Set up test environments mirroring customer production and run tests using customer or representative data; apply testing methodology as needed.
•Open support tickets with Engineering, provide reproduction steps, coordinate escalations, and deliver after-hours support on a rotating schedule.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsaFsa401kParental LeavePaid LeaveWellness StipendLearning Budget

Key Requirements

•5+ years of experience with networking and systems troubleshooting in an enterprise environment.
•Deep knowledge of networking protocols and experience debugging network issues, including packet capture and analysis.
•Strong experience with common protocols and services such as FTP, TFTP, NTP, SNMP, and syslog.
•Thorough understanding of DNS, DHCP, and Linux.
•Excellent communication skills, including explaining technical issues to non-technical audiences.

Experience:5+ yearsEnterpriseNetworkingNetwork operationsCustomer support

Skills:Problem-solvingTroubleshootingDebuggingCommunicationCustomer servicePrioritizationContinuous improvementComposure

Tech Stack:LinuxFTPTFTPNTPSNMPSyslogDNSDHCPPacket captureTest environments

Company Brief

BlueCat Networks

Provides enterprise DNS, DHCP and IP address management (DDI) solutions that enable centralized network control, automation, and security for large organizations and service providers across cloud, hybrid, and on-premises environments.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Toronto, Canada

Founded: 2001

Website LinkedIn

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BlueCat Networks

1 week ago

Enterprise Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Partner with enterprise clients to optimize use of BlueCat products and services using technical knowledge of customer requests.
•Perform quarterly health checks to ensure system performance.
•Troubleshoot and debug customer issues using in-depth understanding of systems, databases, and applications to reach root cause.
•Set up test environments mirroring customer production and run tests using customer or representative data; apply testing methodology as needed.
•Open support tickets with Engineering, provide reproduction steps, coordinate escalations, and deliver after-hours support on a rotating schedule.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsaFsa401kParental LeavePaid LeaveWellness StipendLearning Budget

Key Requirements

•5+ years of experience with networking and systems troubleshooting in an enterprise environment.
•Deep knowledge of networking protocols and experience debugging network issues, including packet capture and analysis.
•Strong experience with common protocols and services such as FTP, TFTP, NTP, SNMP, and syslog.
•Thorough understanding of DNS, DHCP, and Linux.
•Excellent communication skills, including explaining technical issues to non-technical audiences.

Experience:5+ yearsEnterpriseNetworkingNetwork operationsCustomer support

Skills:Problem-solvingTroubleshootingDebuggingCommunicationCustomer servicePrioritizationContinuous improvementComposure

Tech Stack:LinuxFTPTFTPNTPSNMPSyslogDNSDHCPPacket captureTest environments

Company Brief

BlueCat Networks

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Toronto, Canada

Founded: 2001

Website LinkedIn