Flywire

1 month ago

Enterprise Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own and grow relationships with Flywire's enterprise travel clients at the intersection of sales, operations, and product. Build bespoke strategic account plans to maximize payment volume, product utilization, and overall satisfaction; collaborate with the Travel Sales Team on pipeline accounts and go-live planning before first transaction; drive revenue through upselling; manage escalations; deliver business reviews and cross-functional feedback to surface enterprise needs; may lead regional Relationship Managers.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
•Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
•Partner closely with the Travel Sales Team on pipeline accounts — contributing to implementation and go-live planning well before a client's first transaction
•Drive revenue growth through proactive upselling and expansion opportunities within your book of business
•Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution

Travel: Medium travel

Pay and Benefits

Salary: USD 85,000 - 95,000

Key Requirements

•Bachelor's degree in Business, Communications, Marketing, or a related field
•5+ years of relationship management or account management experience, ideally in a B2B or fintech environment
•Experience navigating complex client relationships, handling objections, and driving commercial outcomes
•A proven track record of growing and retaining enterprise accounts
•Strong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suite

Experience:5+ yearsFintechEnterprise accountsB2B

Education:Bachelor's

Skills:CommunicationAnalyticalPlanningPresentationNegotiation

Languages:English

Tech Stack:SalesforceGSuiteAsanaJiraSlackLookerSmartsheet

Company Brief

Flywire

Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Flywire

1 month ago

Enterprise Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
•Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
•Partner closely with the Travel Sales Team on pipeline accounts — contributing to implementation and go-live planning well before a client's first transaction
•Drive revenue growth through proactive upselling and expansion opportunities within your book of business
•Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution

Travel: Medium travel

Pay and Benefits

Salary: USD 85,000 - 95,000

Key Requirements

•Bachelor's degree in Business, Communications, Marketing, or a related field
•5+ years of relationship management or account management experience, ideally in a B2B or fintech environment
•Experience navigating complex client relationships, handling objections, and driving commercial outcomes
•A proven track record of growing and retaining enterprise accounts
•Strong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suite

Experience:5+ yearsFintechEnterprise accountsB2B

Education:Bachelor's

Skills:CommunicationAnalyticalPlanningPresentationNegotiation

Languages:English

Tech Stack:SalesforceGSuiteAsanaJiraSlackLookerSmartsheet

Company Brief

Flywire

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor