Customer Success Manager, Indirect

Odoo
Brisbane
Workplace: HybridFull timeUSD 50,000 - 70,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Prioritization","Proactive customer focus"]

Own and manage a portfolio of direct Odoo customers across North America, serving as their primary point of contact through the customer journey. Drive product adoption and engagement, run regular check-ins and business reviews, and proactively identify churn risks to support retention and renewals. Lead upsell and cross-sell opportunities for additional Odoo applications while partnering with Consulting, Support, Sales, and Product to resolve issues and improve customer outcomes.

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FursaFursa
Odoo
Odoo
4 days ago

Customer Success Manager, Indirect

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Last checked: 21 hours agoStatus: Live

Job Summary

Own and manage a portfolio of direct Odoo customers across North America, serving as their primary point of contact through the customer journey. Drive product adoption and engagement, run regular check-ins and business reviews, and proactively identify churn risks to support retention and renewals. Lead upsell and cross-sell opportunities for additional Odoo applications while partnering with Consulting, Support, Sales, and Product to resolve issues and improve customer outcomes.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of direct Odoo customers across the North American market as their primary point of contact.
  • •Drive product adoption and engagement through proactive outreach, strategic account management, and Odoo best-practice guidance.
  • •Conduct regular check-ins and business reviews to assess customer health, satisfaction, and long-term success.
  • •Proactively identify and mitigate churn risks to support retention, renewals, and billing/revenue goals.
  • •Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and identify upsell/cross-sell opportunities.

Pay and Benefits

Salary: USD 50,000 - 70,000 annually
Perks:Health InsuranceDentalVision401kHsaFsaPaid LeavePaid SickPaid HolidaysCommuter Benefits

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
  • •Excellent communication and relationship-building skills.
  • •Strong business acumen and problem-solving abilities.
  • •Ability to manage multiple priorities in a fast-paced environment with a customer-first, proactive approach.
Experience:2+ yearsSaaSERPCustomer SuccessCRMSMBMid-market
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingPrioritizationProactive customer focus
Languages:FrenchSpanishDutch
Tech Stack:OdooERPCRMSaaS

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn