Manager I, Customer Success

Samsara
Mexico
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Leadership","Communication","Data‑driven","Cross‑functional collaboration","Coaching"]

Lead the Scale (Mid‑Market) Mexico Customer Success segment, managing a team of CSMs and owning both high‑touch and digital success motions to drive adoption, retention, and growth. Own the Digital Scale journey, partner with Sales, Services, Support, Product, and Marketing to build a repeatable, high‑quality success motion at scale, with bilingual (Spanish/English) capabilities and cross‑functional collaboration.

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FursaFursa
Samsara
Samsara
5 months ago

Manager I, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Scale (Mid‑Market) Mexico Customer Success segment, managing a team of CSMs and owning both high‑touch and digital success motions to drive adoption, retention, and growth. Own the Digital Scale journey, partner with Sales, Services, Support, Product, and Marketing to build a repeatable, high‑quality success motion at scale, with bilingual (Spanish/English) capabilities and cross‑functional collaboration.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire, onboard, and develop a high‑performing team of CSMs covering the Mexico (Mid‑Market) segment.
  • •Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review completion, risk management).
  • •Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback.
  • •Manage capacity and account assignment across a high‑volume book to balance CSM workload and customer coverage.
  • •Own and continuously improve the Digital Scale journey for Mexico, including onboarding sequences, adoption campaigns, renewal outreach, and health score triggers.

Pay and Benefits

Perks:Remote WorkLearning BudgetParental LeaveHealth Insurance

Key Requirements

  • •8+ years in Customer Success, Account Management, Consulting, or a related customer‑facing role with mid‑market/enterprise ownership
  • •3+ years directly managing a team of CSMs including hiring, coaching, performance management, and career development
  • •Proven track record driving portfolio‑level outcomes: renewal, expansion, adoption, and executive engagement
  • •Experience operating in a high‑volume, scaled CS environment—managing both tech‑touch/digital and high‑touch motions
  • •Full professional fluency in English; Spanish required and French a strong advantage for North American scope
Experience:8+ yearsSaaSB2BCSMMid‑MarketEnterprise
Skills:LeadershipCommunicationData‑drivenCross‑functional collaborationCoaching
Languages:EnglishSpanish
Tech Stack:GainsightTotangoCRMProduct analyticsDigital engagement tools

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn