DevOps Support Engineer

Avanade
Sydney, Melbourne, Brisbane
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Troubleshooting","Documentation","Stakeholder management"]

Provide day-to-day DevOps support for client environments, owning CI/CD pipelines, source control, build and release processes, infrastructure automation, and environment reliability. Diagnose and remediate deployment, configuration, and pipeline issues, translating requests into pipeline, automation, and technical fixes. Create and maintain deployment documentation, runbooks, and release artifacts, support release management and governance, and drive continuous improvements using monitoring and ticket trends.

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Avanade
Avanade
1 day ago

DevOps Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide day-to-day DevOps support for client environments, owning CI/CD pipelines, source control, build and release processes, infrastructure automation, and environment reliability. Diagnose and remediate deployment, configuration, and pipeline issues, translating requests into pipeline, automation, and technical fixes. Create and maintain deployment documentation, runbooks, and release artifacts, support release management and governance, and drive continuous improvements using monitoring and ticket trends.
Location: Sydney, Melbourne, Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day DevOps support across client environments including CI/CD pipelines, source control, build and release processes, infrastructure automation, and deployment issues.
  • •Analyse incidents and requests and translate them into support actions such as pipeline changes, automation updates, configuration changes, or technical remediation.
  • •Prepare and maintain technical design documentation, deployment guides, test scripts, support runbooks, service updates, and stakeholder engagement materials.
  • •Support release management activities including environment readiness, deployment validation, configuration changes, patches, rollback planning, and release-cycle testing.
  • •Develop and maintain low-to-medium complexity automation (scripts, pipeline templates, infrastructure-as-code modules) and track incidents/ticket trends to recommend continuous improvements.

Key Requirements

  • •5+ years’ experience supporting Azure DevOps, CI/CD pipelines, cloud platforms, and live client environments.
  • •Strong working knowledge of Azure DevOps, Git, YAML pipelines, CI/CD practices, release management, infrastructure as code, and PowerShell scripting.
  • •Experience supporting build and release pipelines, infrastructure automation, SIT, UAT, go-live activities, ticket resolution, and managed services programs.
  • •Ability to investigate pipeline failures, deployment defects, configuration issues, scripting problems, integration errors, and environment-related support issues.
  • •Comfort creating technical specifications and support artefacts (deployment documentation, test scripts, support runbooks, release notes) and engaging stakeholders effectively.
Experience:5+ yearsCloudManaged servicesMicrosoft AzureDevOpsCI/CD
Education:Bachelor's
Skills:CommunicationProblem-solvingTroubleshootingDocumentationStakeholder management
Certifications:Microsoft Certified: DevOps Engineer Expert (AZ-400)Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft Certified: Azure Developer Associate (AZ-204)
Tech Stack:Azure DevOpsCI/CDCI/CD pipelinesGitYAMLPowerShellBicepTerraformAzure MonitorLog AnalyticsAzureAzure Integration ServicesLogic AppsAzure Service BusAPIsContainer platformsInfrastructure as codeRelease managementSource controlMonitoring tools

Eligibility

Nationality:Australian
Security Clearance:Australian Government security clearance

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
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