Crew Manager, Inflight Performance (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: OtherExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Planning skills","Organizational skills","Independent decision-making"]

Supervise and coordinate flight attendants’ performance within the Inflight Performance team in Customer Experience-Flight. Manage day-to-day performance reports, lead performance conversations, and maintain records in the Attendance and Performance System (APS). Ensure compliance with inflight policies and regulations, coach and counsel on performance concerns, and take appropriate action for violations up to and including dismissal. Support performance-related initiatives and help shape the team’s future direction.

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American Airlines Group
American Airlines Group
6 days ago

Crew Manager, Inflight Performance (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Supervise and coordinate flight attendants’ performance within the Inflight Performance team in Customer Experience-Flight. Manage day-to-day performance reports, lead performance conversations, and maintain records in the Attendance and Performance System (APS). Ensure compliance with inflight policies and regulations, coach and counsel on performance concerns, and take appropriate action for violations up to and including dismissal. Support performance-related initiatives and help shape the team’s future direction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day performance reports for an assigned group of flight attendants.
  • •Lead performance conversations and update flight attendants’ records in the Attendance and Performance System (APS).
  • •Ensure flight attendants understand and comply with inflight policies, procedures, and regulations.
  • •Provide coaching and counseling to address performance concerns.
  • •Implement appropriate action for violations, up to and including dismissal.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s Degree or equivalent experience.
  • •3+ years of related experience.
  • •Ability to work shift work, including weekends and holidays.
  • •Must be able to work on-site at assigned base/location.
  • •Knowledge of American-specific inflight systems and experience with flight attendants and labor groups (preferred).
Experience:3+ years
Education:Bachelor's
Skills:Interpersonal skillsPlanning skillsOrganizational skillsIndependent decision-making
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookAttendance and Performance System (APS)SABREDECS-FOSAbsence TrackerAttendance & PerformanceFlight CapsTableau

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn