ACLED

2 weeks ago

Account Manager - REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage post-sales relationships for a portfolio of private and public sector clients, ensuring satisfaction, retention, and upselling of ACLED data services. Serve as the primary point of contact, coordinate renewals and contracting/procurement activities, and liaise between clients and internal teams to support implementation. Track usage trends, maintain complete CRM records, and collaborate across Operations and Finance to align license scope, pricing, and contract amendments.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as primary point of contact for a portfolio of private and public sector clients, managing ongoing engagement and feedback.
•Oversee renewals for client subscriptions/data licenses, including negotiation and contract execution.
•Identify upsell opportunities and coordinate with internal teams to tailor and present new services/products.
•Coordinate procurement and contract-related activities, including vendor registration/compliance and ensuring contracts/invoices documentation meet standards.
•Maintain CRM records of all client communications and interactions and act as liaison to support effective implementation and use of ACLED data services.

Key Requirements

•Minimum 5 years of experience in account management, client success, business development, or fundraising, preferably with public sector or intergovernmental/multilateral organizations.
•Experience working with government, military, intelligence, and/or intergovernmental organizations, especially for data provision or conflict-related research.
•Ability to build and maintain long-term client relationships and manage large/complex accounts with multiple stakeholders.
•Experience with renewals, upselling, procurement, and contracting processes.
•Bachelor’s degree in a relevant business or policy field (or equivalent professional experience), with strong written/verbal communication skills and CRM proficiency.

Experience:5+ yearsIntergovernmentalPublic sectorConflict dataPolitical riskDevelopment/humanitarian data

Education:Bachelor's

Skills:CommunicationProblem-solvingOrganizational skillsProject managementIndependent workStakeholder management

Tech Stack:SalesforceCRMMicrosoft Office Suite

Company Brief

ACLED

ACLED (Armed Conflict Location & Event Data) collects, analyses, and maps real-time data on political violence, protests, and disorder worldwide to support journalists, researchers, policymakers, and humanitarian actors.

Industry: Nonprofit

Company Size: Medium (51 to 250 employees)

Growth: Nonprofit & NGO

Funding: Grant Funded

Headquarters: Madison, United States

Founded: 2015

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ACLED

2 weeks ago

Account Manager - REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as primary point of contact for a portfolio of private and public sector clients, managing ongoing engagement and feedback.
•Oversee renewals for client subscriptions/data licenses, including negotiation and contract execution.
•Identify upsell opportunities and coordinate with internal teams to tailor and present new services/products.
•Coordinate procurement and contract-related activities, including vendor registration/compliance and ensuring contracts/invoices documentation meet standards.
•Maintain CRM records of all client communications and interactions and act as liaison to support effective implementation and use of ACLED data services.

Key Requirements

•Minimum 5 years of experience in account management, client success, business development, or fundraising, preferably with public sector or intergovernmental/multilateral organizations.
•Experience working with government, military, intelligence, and/or intergovernmental organizations, especially for data provision or conflict-related research.
•Ability to build and maintain long-term client relationships and manage large/complex accounts with multiple stakeholders.
•Experience with renewals, upselling, procurement, and contracting processes.
•Bachelor’s degree in a relevant business or policy field (or equivalent professional experience), with strong written/verbal communication skills and CRM proficiency.

Experience:5+ yearsIntergovernmentalPublic sectorConflict dataPolitical riskDevelopment/humanitarian data

Education:Bachelor's

Skills:CommunicationProblem-solvingOrganizational skillsProject managementIndependent workStakeholder management

Tech Stack:SalesforceCRMMicrosoft Office Suite

Company Brief

ACLED

Industry: Nonprofit

Company Size: Medium (51 to 250 employees)

Growth: Nonprofit & NGO

Funding: Grant Funded

Headquarters: Madison, United States

Founded: 2015

Glassdoor: 4.2

Website LinkedIn Glassdoor