Client Success Partner - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own an Enterprise customer portfolio and build strong relationships with HR executives to drive usage, adoption, and measurable impact of the 360Learning platform. Facilitate renewals and new contracts by coordinating cross-functional resources, defining learning transformation roadmaps, and documenting customer use cases. Work to reduce churn for at-risk accounts and collaborate with Account Managers on up-selling and cross-selling opportunities.

Location: Paris

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build strong relationships with HR executives (CHRO, Chief Learning Officer, Digital Learning Manager) to drive customer usage, adoption, and impact.
•Ensure client renewal and signing of new contracts for accounts in your portfolio.
•Coordinate 360Learning resources (technical, pedagogical) to support enterprise customers.
•Define learning transformation roadmaps with clients, including retro-planning and documenting customer use cases.
•Reduce churn by identifying at-risk customers and implementing remedial action plans; support upselling and cross-selling with Account Managers.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceGym MembershipMeal AllowanceParental Leave

Key Requirements

•3+ years of experience as a Client Success Manager, HR/Learning/Change Management Consulting, or Digital Learning Manager.
•Ability to lead complex, high-impact projects for Enterprise accounts (more than 2,000 employees).
•Proven interest in the digital industry, education, and e-learning.
•Excellent interpersonal and communication skills.
•Fluent French and excellent English proficiency (B2 minimum).

Experience:3+ yearsSaaSB2BDigital learningEducation

Skills:Interpersonal skillsCommunicationProject leadershipRelationship building

Languages:FrenchEnglish

Company Brief

360Learning

Website

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360Learning

9 months ago

Client Success Partner - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Paris

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build strong relationships with HR executives (CHRO, Chief Learning Officer, Digital Learning Manager) to drive customer usage, adoption, and impact.
•Ensure client renewal and signing of new contracts for accounts in your portfolio.
•Coordinate 360Learning resources (technical, pedagogical) to support enterprise customers.
•Define learning transformation roadmaps with clients, including retro-planning and documenting customer use cases.
•Reduce churn by identifying at-risk customers and implementing remedial action plans; support upselling and cross-selling with Account Managers.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceGym MembershipMeal AllowanceParental Leave

Key Requirements

•3+ years of experience as a Client Success Manager, HR/Learning/Change Management Consulting, or Digital Learning Manager.
•Ability to lead complex, high-impact projects for Enterprise accounts (more than 2,000 employees).
•Proven interest in the digital industry, education, and e-learning.
•Excellent interpersonal and communication skills.
•Fluent French and excellent English proficiency (B2 minimum).

Experience:3+ yearsSaaSB2BDigital learningEducation

Skills:Interpersonal skillsCommunicationProject leadershipRelationship building

Languages:FrenchEnglish

Company Brief

360Learning

Website