French Customer service representatives

Sutherland
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Problem-solving","Professionalism","Teamwork"]

Deliver high-quality French phone support as the frontline voice for global brands, handling inbound customer inquiries with prompt, empathetic service. Diagnose, troubleshoot, and resolve issues while meeting service quality standards, ensuring each interaction reflects professionalism and active listening. Collaborate with internal support teams to improve service delivery continuously. Work rotational overnight/night shifts and maintain strong conversational English alongside fluent French.

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FursaFursa
Sutherland
Sutherland
1 day ago

French Customer service representatives

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver high-quality French phone support as the frontline voice for global brands, handling inbound customer inquiries with prompt, empathetic service. Diagnose, troubleshoot, and resolve issues while meeting service quality standards, ensuring each interaction reflects professionalism and active listening. Collaborate with internal support teams to improve service delivery continuously. Work rotational overnight/night shifts and maintain strong conversational English alongside fluent French.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer inquiries via phone with prompt, empathetic support.
  • •Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.
  • •Ensure every customer interaction reflects professionalism, active listening, and brand value.
  • •Collaborate with internal support teams to continuously improve service delivery.

Pay and Benefits

Perks:Health InsurancePaid TrainingCommuter BenefitsNight Allowance

Key Requirements

  • •Fluent French at C1/B2 level and strong conversational English.
  • •Excellent communication and active listening skills.
  • •Ability to diagnose, troubleshoot, and resolve issues while maintaining service quality.
  • •Structured problem-solving and professionalism during customer interactions.
  • •Flexibility to work rotational overnight/night shifts.
Skills:CommunicationActive listeningProblem-solvingProfessionalismTeamwork
Languages:FrenchEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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