Customer Service Advisor (St Helier, JE, JE, JE2 4WF)

HSBC
Jersey
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Organisation","Time management","Communication","Fraud awareness"]

Join HSBC’s Jersey team as a Customer Service Advisor, providing face-to-face support to potential and existing clients. You’ll open new accounts and products, deliver a personalised service, and guide customers in using digital banking platforms. You’ll also raise fraud awareness and support customers who may be vulnerable, while maintaining flexibility and excellent organisation in a dynamic, front-line environment.

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FursaFursa
HSBC
HSBC
4 weeks ago

Customer Service Advisor (St Helier, JE, JE, JE2 4WF)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join HSBC’s Jersey team as a Customer Service Advisor, providing face-to-face support to potential and existing clients. You’ll open new accounts and products, deliver a personalised service, and guide customers in using digital banking platforms. You’ll also raise fraud awareness and support customers who may be vulnerable, while maintaining flexibility and excellent organisation in a dynamic, front-line environment.
Location: Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Hold face-to-face appointments with potential and existing clients
  • •Open new accounts and products and service customer needs
  • •Act as the first point of contact for customers and educate them on digital banking platforms
  • •Deliver a personalised and friendly service every day
  • •Actively raise fraud awareness and identify customers who may be vulnerable to support them appropriately

Pay and Benefits

Perks:Health InsurancePensionParental Leave

Key Requirements

  • •Passion for delivering superior customer service and friendly, personalised support
  • •Excellent organisation and time management skills with the ability to work in a dynamic environment
  • •Previous experience working in a customer-facing environment
  • •Previous office experience and being IT literate
  • •Previous banking experience would be an advantage
Experience:Banking
Skills:Customer serviceOrganisationTime managementCommunicationFraud awareness

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn