Senior Account Operations Outside Specialist (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 24.23 - 36.35 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Customer service","Prioritization","Cross-functional collaboration","Self-starter","Professional communication"]

Own client accounts as a primary point of contact for Manheim auction operations, ensuring SLAs and requirements are met. Coordinate vehicle readiness, reconditioning activities, redemptions, and documentation while collaborating with Lot Operations, Recon teams, and other stakeholders. Audit condition reports, images, announcements, and compliance with NAAA/client standards and internal policies. Use internal systems and Microsoft Office tools to track status, resolve issues, and recommend/upsell CAI products and services.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Senior Account Operations Outside Specialist (Manheim)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own client accounts as a primary point of contact for Manheim auction operations, ensuring SLAs and requirements are met. Coordinate vehicle readiness, reconditioning activities, redemptions, and documentation while collaborating with Lot Operations, Recon teams, and other stakeholders. Audit condition reports, images, announcements, and compliance with NAAA/client standards and internal policies. Use internal systems and Microsoft Office tools to track status, resolve issues, and recommend/upsell CAI products and services.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned client accounts, ensuring SLAs and client requirements are met
  • •Communicate with clients about vehicle condition, reconditioning recommendations, service approvals, and resolve inquiries/discrepancies
  • •Review auction vehicles in the sales lineup for readiness/accuracy and coordinate vehicle movement with Lot Operations and Recon teams
  • •Conduct condition report, imaging, and documentation audits to reduce risk and ensure compliance with NAAA/client standards and internal policies
  • •Maintain accurate records using internal systems and Microsoft Office tools; coordinate redemptions and advise less-senior team members

Pay and Benefits

Salary: USD 24.23 - 36.35 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental LeaveJury DutyVolunteer TimeMilitary Leave

Key Requirements

  • •High School Diploma or GED
  • •5+ years of experience with a minimum of 5 years in the automotive industry
  • •Valid driver’s license and safe driving record
  • •Prior vehicle reconditioning or auto body experience
  • •Advanced knowledge of condition reports, inspections, and reconditioning standards
Experience:5+ yearsAutomotive
Education:High School
Skills:Customer servicePrioritizationCross-functional collaborationSelf-starterProfessional communication
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeOutlookExcelInternal business platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn