Business Development Account Representative

Carpenter Technology
Raleigh, Reading
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Multi-tasking","Problem-solving","Organizational skills","Collaboration"]

Serve as the primary liaison between customers and Carpenter Technology, managing assigned accounts and resolving account-related issues. Understand customer needs, develop solutions, and coordinate with internal teams across Sales, Planning, Logistics, Operations, Technical Services, and Finance to drive service quality and business growth. Own daily account activities including order management and communications, support proactive outreach to new and existing customers, maintain customer documentation, and monitor activity reports to ensure timely follow-up.

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Carpenter Technology
Carpenter Technology
5 days ago

Business Development Account Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Serve as the primary liaison between customers and Carpenter Technology, managing assigned accounts and resolving account-related issues. Understand customer needs, develop solutions, and coordinate with internal teams across Sales, Planning, Logistics, Operations, Technical Services, and Finance to drive service quality and business growth. Own daily account activities including order management and communications, support proactive outreach to new and existing customers, maintain customer documentation, and monitor activity reports to ensure timely follow-up.
Location: Raleigh, Reading
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Manage assigned customer accounts and act as the primary point of contact.
  • •Develop an understanding of customer requirements and identify effective solutions.
  • •Coordinate with internal departments to resolve customer concerns, including sales, planning, logistics, operations, technical services, and finance.
  • •Maintain accountability for daily account activities, order management, and customer communications.
  • •Support selling strategies through proactive outreach, maintain customer account documentation, and review activity reports/messages daily for timely follow-up and issue resolution.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVision401kDisability CoverageFlexible Spending

Key Requirements

  • •High School Diploma or equivalent required.
  • •Two or more years of customer account management, customer service, inside sales, or business development experience preferred.
  • •Associate's or Bachelor's degree from an accredited institution preferred.
  • •Strong customer service and relationship management skills, with effective verbal and written communication.
  • •Proficiency with Microsoft Office applications and business systems; ability to learn technical products, specifications, and manufacturing processes.
Experience:Customer account managementCustomer serviceInside salesBusiness development
Education:High School
Skills:Customer serviceRelationship managementCommunicationMulti-taskingProblem-solvingOrganizational skillsCollaboration
Tech Stack:Microsoft Office

Company Brief

Carpenter Technology
Develops and manufactures specialty metals and engineered materials used in aerospace, defense, medical, energy, and industrial applications. The company focuses on high-performance alloys, additive manufacturing materials, and precision components.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Reading, United States
Founded: 1889
WebsiteLinkedIn