Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Communication","Problem-solving","Documentation","Mentoring","Customer service"]

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, install and update software on user devices, and guide troubleshooting with clear step-by-step instructions. Maintain accurate ticket records, contribute to knowledge base articles, mentor newer team members when needed, and follow IT/security policies while reporting potential security incidents.

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General Dynamics
General Dynamics
1 day ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, install and update software on user devices, and guide troubleshooting with clear step-by-step instructions. Maintain accurate ticket records, contribute to knowledge base articles, mentor newer team members when needed, and follow IT/security policies while reporting potential security incidents.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log, track, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
  • •Provide step-by-step troubleshooting guidance and escalate complex issues to second-level support when necessary.
  • •Install, configure, and update software on user devices, including password resets, account lockouts, and access issues.
  • •Maintain accurate ticket records, document solutions and procedures for recurring issues, and contribute to knowledge base articles.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Associates of Arts or Associates of Science.
  • •5+ years of related experience in IT support/help desk.
  • •Must currently possess a TS/SCI clearance with Polygraph.
  • •US citizenship required.
  • •CompTIA Security+ certification required within 3 months of start date.
Experience:5+ years
Education:Associate's
Skills:CommunicationProblem-solvingDocumentationMentoringCustomer service
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareRemote SupportTicketing systemRemote access tools

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn