Senior AI Deployment Consultant

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Project management","Communication","Relationship-building","Analytical mindset","Problem-solving","Adaptability"]

Lead end-to-end AI and customer-experience deployments for Intercom and Fin, combining project management with hands-on technical configuration. Define scope, success criteria, and timelines; act as the primary customer contact; and partner with Sales, Customer Success, Engineering, and Product to deliver measurable outcomes. Facilitate discovery sessions, coordinate technical readiness (integrations, data migrations, security reviews), and track metrics like time-to-value and automation rates to ensure customers achieve AI value at scale.

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FursaFursa
Intercom
Intercom
1 month ago

Senior AI Deployment Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end AI and customer-experience deployments for Intercom and Fin, combining project management with hands-on technical configuration. Define scope, success criteria, and timelines; act as the primary customer contact; and partner with Sales, Customer Success, Engineering, and Product to deliver measurable outcomes. Facilitate discovery sessions, coordinate technical readiness (integrations, data migrations, security reviews), and track metrics like time-to-value and automation rates to ensure customers achieve AI value at scale.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end deployment programs for the largest customers, ensuring successful and timely implementation to Intercom and Fin.
  • •Define project scope, success criteria, and timelines aligned to each customer’s unique goals and support model.
  • •Serve as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
  • •Perform hands-on configuration of Intercom features (including automation, workflows, technical procedures, and reporting) supported by Forward Deployed Engineers.
  • •Coordinate technical readiness activities such as integrations, data migrations, and security reviews, and track key success metrics.

Pay and Benefits

Perks:Health InsuranceDentalPensionPaid Leave

Key Requirements

  • •6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally in SaaS or AI technology companies.
  • •Proven experience managing large, complex projects with multiple stakeholders and workstreams.
  • •Comfortable configuring software platforms and discussing integrations, APIs, and data flows.
  • •Strong, structured project management with a proactive, detail-oriented approach.
  • •Exceptional communication and relationship-building skills with the ability to influence executive and technical stakeholders.
Experience:6+ yearsSaaSAI technologyProfessional services
Skills:Project managementCommunicationRelationship-buildingAnalytical mindsetProblem-solvingAdaptability
Languages:English
Tech Stack:IntercomFinZendeskSalesforceClaude Code

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn