PRADA Client Advisor (m/f/d)

Prada Group
Vienna
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Sales","Negotiation","Customer focus"]

Serve clients in the PRADA store in Vienna by delivering an exceptional in-store experience. Build and maintain individual client relationships using CRM and digital tools, proactively cross-sell across departments, and drive sales targets and KPIs. Stay current on fashion trends and competitors, demonstrate strong brand and product knowledge, handle complaints with the line manager, and uphold shop-floor, visual display, and security standards to help prevent product thefts.

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FursaFursa
Prada Group
Prada Group
1 month ago

PRADA Client Advisor (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Serve clients in the PRADA store in Vienna by delivering an exceptional in-store experience. Build and maintain individual client relationships using CRM and digital tools, proactively cross-sell across departments, and drive sales targets and KPIs. Stay current on fashion trends and competitors, demonstrate strong brand and product knowledge, handle complaints with the line manager, and uphold shop-floor, visual display, and security standards to help prevent product thefts.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and serve customers to ensure an excellent in-store experience at all times.
  • •Maintain and develop client relationships using an individual approach, supported by CRM and digital tools.
  • •Proactively cross-sell with all departments to maximize sales and achieve individual targets and KPIs.
  • •Stay up to date on fashion trends and competitors, and provide strong brand and product knowledge.
  • •Maintain shop-floor and visual display standards, follow operational guidelines and stock procedures, and help prevent product thefts while handling complaints with the line manager when needed.

Key Requirements

  • •Excellent communication and interpersonal skills to connect with a diverse clientele.
  • •Strong sales and negotiation skills with the ability to meet and exceed sales targets.
  • •Passion for luxury fashion trends and understanding of the luxury retail market.
  • •Fluent spoken German and English.
  • •Demonstrated brand and product knowledge.
Experience:Luxury retailFashionLuxury goods
Skills:CommunicationInterpersonal skillsSalesNegotiationCustomer focus
Languages:GermanEnglish
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn