Employee Relations Operations Manager

Aon
Chicago
Workplace: HybridFull timeUSD 110,000 - 115,000 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Risk management","Stakeholder management","Compliance mindset","Data-driven decision making"]

Lead employee relations operations to resolve complex inquiries, investigations, and workplace concerns while mitigating legal, regulatory, and reputational risk. Provide strategic guidance aligned to global standards and local labor requirements, partner with Legal/Compliance/People teams, and manage governance and timely escalations. Use ER data, case trends, and service metrics to improve processes, enhance service delivery, and drive proactive workforce outcomes. Manage a team of Senior Specialists and ensure SLA performance.

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FursaFursa
Aon
Aon
1 day ago

Employee Relations Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead employee relations operations to resolve complex inquiries, investigations, and workplace concerns while mitigating legal, regulatory, and reputational risk. Provide strategic guidance aligned to global standards and local labor requirements, partner with Legal/Compliance/People teams, and manage governance and timely escalations. Use ER data, case trends, and service metrics to improve processes, enhance service delivery, and drive proactive workforce outcomes. Manage a team of Senior Specialists and ensure SLA performance.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide strategic guidance on employee relations matters, ensuring compliance with local regulatory and employment law requirements.
  • •Oversee resolution of complex employee inquiries, investigations, performance matters, workplace concerns, and organizational change activities while raising risks appropriately.
  • •Partner with Legal, Compliance, and People teams to mitigate employee relations, regulatory, and reputational risks.
  • •Assess case trends, service metrics, and ER data to identify emerging risks and drive proactive solutions.
  • •Maintain accurate case documentation and govern timely escalation of high-risk or sensitive matters while improving processes using analytics and trend reporting.

Pay and Benefits

Salary: USD 110,000 - 115,000 annually
Equity and Bonus:Equity
Perks:401kEquityHealth InsuranceDentalVisionPaid LeavePaid HolidaysLife InsuranceTuition AssistanceCommuter BenefitsEmployee Assistance

Key Requirements

  • •Proven experience leading teams, ideally in a virtual or global environment.
  • •Knowledge of Employee Relations and labor laws.
  • •Experience managing employee relations incidents using incident management software such as EthicsPoint.
  • •Bachelor’s degree or equivalent years of industry experience.
  • •Ability to ensure timely, compliant, and consistent resolution of employee relations matters while balancing global standards and local legal requirements.
Experience:Employee relationsLabor lawHR operations
Education:Bachelor's
Skills:LeadershipRisk managementStakeholder managementCompliance mindsetData-driven decision making
Tech Stack:EthicsPoint

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor