Staff Product Designer (Experience & Engagement)

Coinbase
United States
Workplace: RemoteFull timeUSD 207,485 - 244,100 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 7+ yearsSkills: ["Autonomous execution","Cross-functional communication","Stakeholder management","Responsible use of generative AI"]

Own end-to-end design vision for an AI-first customer support experience, including the Help Center, Chatbot, Voicebot, and in-app Concierge. Lead MVP and future-state concepts for self-service and conversational support flows, and translate a $50M+ Concierge revenue goal into a differentiated, high-touch experience. Partner with Product, Engineering, and CX Operations, build reusable design system patterns, and use support data to improve automation quality and customer satisfaction.

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FursaFursa
Coinbase
Coinbase
2 months ago

Staff Product Designer (Experience & Engagement)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end design vision for an AI-first customer support experience, including the Help Center, Chatbot, Voicebot, and in-app Concierge. Lead MVP and future-state concepts for self-service and conversational support flows, and translate a $50M+ Concierge revenue goal into a differentiated, high-touch experience. Partner with Product, Engineering, and CX Operations, build reusable design system patterns, and use support data to improve automation quality and customer satisfaction.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end design vision and execution across the CX product surface, including Help Center, Chatbot, Voicebot, and in-app Concierge.
  • •Drive MVP and future-state concepts across an AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces.
  • •Lead design for Concierge and translate a $50M+ revenue goal into a high-touch, differentiated in-app experience.
  • •Partner with Product, Engineering, and CX Operations to ground design decisions in support data, automation performance metrics, and customer satisfaction signals.
  • •Shape reusable design system pattern libraries for AI-powered support across Help Center, Chatbot, and Voicebot.

Pay and Benefits

Salary: USD 207,485 - 244,100 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401k

Key Requirements

  • •7+ years of product design experience, with meaningful work on support, service, conversational UI, or AI-powered interfaces.
  • •Ship end-to-end product design across customer-facing and operator-facing (agent/internal tooling) surfaces within cross-functional teams.
  • •Work autonomously across a complex, multi-surface product ecosystem from early concept through production launch.
  • •Mastery of visual design, interaction design, and conversation flow design; fluent in Figma and modern prototyping tools.
  • •Demonstrated cross-functional communication and stakeholder management across engineering, product, operations, and executives.
Experience:7+ yearsFintechCustomer supportConversational UIAI-powered interfacesCustomer service
Skills:Autonomous executionCross-functional communicationStakeholder managementResponsible use of generative AI
Languages:English
Tech Stack:FigmaGenerative AI

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn