Operations Strategy Associate

Clipboard Health
Canada, London, EU
Workplace: RemoteFull timeUSD 50,000 - 80,000 annuallyFunction: Business OperationsSkills: ["Curiosity","Problem-solving","Adaptability","Resourcefulness","Tenacity"]

Own high-impact, fast-paced operations work across customer-facing and internal workflows as a generalist in the Operations Strategy team. You’ll tackle a rotating mix of problems—optimizing payment conversion processes, onboarding new vendors that embed AI agents, building predictive analytics to identify bad payers, and leading quality initiatives—while directly handling customer interactions and improving front-line processes.

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FursaFursa
Clipboard Health
Clipboard Health
3 months ago

Operations Strategy Associate

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Last checked: 5 hours agoStatus: Live

Job Summary

Own high-impact, fast-paced operations work across customer-facing and internal workflows as a generalist in the Operations Strategy team. You’ll tackle a rotating mix of problems—optimizing payment conversion processes, onboarding new vendors that embed AI agents, building predictive analytics to identify bad payers, and leading quality initiatives—while directly handling customer interactions and improving front-line processes.
Location: Canada, London, EU
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Redesign outreach and payment-conversion processes, including moving check payers to eCheck to speed cash conversion.
  • •Research, vet, and onboard vendors that embed AI agents into customer-facing efforts.
  • •Build internal predictive analytics models to identify bad payers earlier with high accuracy.
  • •Lead quality initiatives and task forces to improve outcomes for key customers.
  • •Work directly in operations workflows, handling customer interactions, resolving issues, and improving front-line processes.

Pay and Benefits

Salary: USD 50,000 - 80,000 annually

Key Requirements

  • •You are insatiably curious and can notice non-obvious clues and patterns, using first-principles thinking to reach root causes.
  • •You can roll up your sleeves, go to the source, and validate work by testing features, listening to calls, calling customers, or executing workflows.
  • •You bring persistence and tenacity to problem-solving in uncertain, unfamiliar situations, applying pressure until breakthroughs happen.
  • •You can bounce back quickly from failure by learning from mistakes and avoiding repeating them.
  • •No experience is required; experience will be considered alongside role placement and compensation.
Experience:HealthcareHealthcare staffingLong-term careHome health
Skills:CuriosityProblem-solvingAdaptabilityResourcefulnessTenacity
Tech Stack:AI agentsPredictive analyticsECheck

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor