Mid-Market Account Manager

Replit
New York
Workplace: HybridFull timeUSD 140,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Consultative approach","Customer relationship management"]

Own a mid-market customer portfolio to drive renewals, retention, and expansion. Lead renewal processes, manage pipeline and forecast renewal risk across dozens of accounts, and help customers maximize value from Replit’s agentic software creation platform. Run onboarding programs to accelerate time-to-value, guide customers through rapidly evolving features (including Agent 3, Plan Mode, and automation tools), and use HubSpot CRM data and customer feedback to identify growth opportunities.

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FursaFursa
Replit
Replit
5 days ago

Mid-Market Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own a mid-market customer portfolio to drive renewals, retention, and expansion. Lead renewal processes, manage pipeline and forecast renewal risk across dozens of accounts, and help customers maximize value from Replit’s agentic software creation platform. Run onboarding programs to accelerate time-to-value, guide customers through rapidly evolving features (including Agent 3, Plan Mode, and automation tools), and use HubSpot CRM data and customer feedback to identify growth opportunities.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Execute renewal processes with a focus on expansion and long-term partnership development.
  • •Serve as primary relationship owner for an assigned customer portfolio to ensure satisfaction and retention.
  • •Lead onboarding programs that accelerate customer time-to-value and platform adoption.
  • •Guide customers through Replit’s evolving feature set, including Agent 3, Plan Mode, and automation tools.
  • •Maintain customer health scores and renewal forecasting data in HubSpot CRM while gathering and sharing customer feedback.

Pay and Benefits

Salary: USD 140,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveWellness Stipend

Key Requirements

  • •3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market SaaS (or developer tools) book.
  • •Ability to expand product usage and grow your book while triaging renewal risk.
  • •Track record hitting renewal and expansion targets across a multi-account portfolio.
  • •Experience blending product-led signals (usage/adoption data) with direct selling.
  • •Proficiency using CRM systems and customer success tools, e.g., HubSpot.
Experience:3-5 yearsSaaSDeveloper toolsAI/automation
Skills:CommunicationProblem-solvingConsultative approachCustomer relationship management
Tech Stack:ReplitHubSpot CRMZoomInfoLinkedIn Sales NavigatorHashboardHexCRM

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn