Customer Service Delivery Advocate - Bronx, NY

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer service","Attention to safety"]

Deliver vehicles to customers’ doors using custom car haulers, while completing customer paperwork and detailed notes in the customer tracking system. Load/unload and inspect vehicles and haulers to ensure safe driving, maintain a clean driving record, and drive safely in accordance with Carvana policies. Work scheduled shifts 7 days a week with rotating days off, with physical demands including lifting up to 50 lbs and extended walking/standing.

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FursaFursa
Carvana
Carvana
1 month ago

Customer Service Delivery Advocate - Bronx, NY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, while completing customer paperwork and detailed notes in the customer tracking system. Load/unload and inspect vehicles and haulers to ensure safe driving, maintain a clean driving record, and drive safely in accordance with Carvana policies. Work scheduled shifts 7 days a week with rotating days off, with physical demands including lifting up to 50 lbs and extended walking/standing.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers, with provided training
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to keep vehicles safe to drive
  • •Complete customer paperwork and add thorough notes in the customer tracking system
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy
  • •Maintain safe, clean, and reliable execution of physically demanding delivery tasks during scheduled shifts

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kOvertimePaid LeaveStudent LoansEquity

Key Requirements

  • •2+ years of customer-facing experience
  • •Valid driver’s license and at least 21 years of age
  • •Ability to perform physically demanding tasks including loading/unloading and detailing in indoor/outdoor conditions
  • •Read, write, speak, and understand English
  • •Obtain/maintain required licenses by specified timelines (Notary within 90 days; DMV/title access requirements; additional state specialty license/permit varies by location)
Experience:2+ years
Skills:CommunicationCustomer serviceAttention to safety
Licenses:Valid driver’s licenseNotaryChauffeur’s licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn