MDP Customer Support Technician I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Safety compliance","Problem solving"]

Perform Tier I procedures, preventative maintenance, and wet-cleans while seeking guidance from senior engineers. Disassemble, clean, and rebuild kits as part of kit management quality, and learn basic diagnostic techniques using documentation and test equipment. Diagnose and resolve basic technical issues, follow IP and established BKM procedures, and represent the company professionally with strong customer service. Ensure strict adherence to safety procedures and clean-room PPE requirements.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

MDP Customer Support Technician I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Perform Tier I procedures, preventative maintenance, and wet-cleans while seeking guidance from senior engineers. Disassemble, clean, and rebuild kits as part of kit management quality, and learn basic diagnostic techniques using documentation and test equipment. Diagnose and resolve basic technical issues, follow IP and established BKM procedures, and represent the company professionally with strong customer service. Ensure strict adherence to safety procedures and clean-room PPE requirements.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans while seeking assistance when needed.
  • •Assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits to support kit management quality.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment with guidance.
  • •Represent the company to customers professionally and comply with safety procedures and clean-room requirements.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Perform Tier I procedures including preventative maintenance and wet-cleans, seeking assistance when needed.
  • •Assist senior engineers with corrective maintenance when required.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment with guidance.
  • •Comply with safety procedures and use required clean-room PPE (e.g., coveralls, safety glasses, respirators).
Skills:Customer serviceCommunicationSafety complianceProblem solving

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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