1 month ago

Stardex (YC S21) - Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support Engineer for Stardex, an AI-native ATS/CRM, handling customer questions and bug reports, diagnosing issues, and delivering fixes. Work closely with the support lead, use AI tools to move fast, with potential to evolve into product engineering while gaining exposure to React/TypeScript and Postgres in a small US-hours team.

Location: Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Take customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved
•Diagnose issues and fix or loop in the right person to push a fix
•Leverage AI tools (Claude Code, Cursor, etc.) to move quickly, as a core part of how we work
•Collaborate with the support lead who owns the customer relationship, bringing technical depth as needed
•Over time, identify product ideas and shipping opportunities that can grow into a product engineering role

Pay and Benefits

Salary: USD 45,000 - 65,000 annually

Equity and Bonus:Equity

Key Requirements

•~2 years of experience. You can debug, figure things out, and work independently without a lot of hand-holding.
•You over-communicate. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area.
•Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement
•Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack)
•Great collaboration and proactive problem-solving mindset to unblock customers efficiently

Experience:2+ yearsReactTypescriptSqlPostgresAi tools

Skills:ReactCommunicationProblem-solvingTeamwork

Tech Stack:ReactTypeScriptSQLPostgreSQLAI toolsClaude CodeCursor

Company Brief

Silver

Provides developer-focused tools and platforms to simplify building, deploying, and managing modern web applications and APIs, streamlining workflows for engineering teams.

Industry: Developer Tools

Website

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Silver

1 month ago

Stardex (YC S21) - Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Take customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved
•Diagnose issues and fix or loop in the right person to push a fix
•Leverage AI tools (Claude Code, Cursor, etc.) to move quickly, as a core part of how we work
•Collaborate with the support lead who owns the customer relationship, bringing technical depth as needed
•Over time, identify product ideas and shipping opportunities that can grow into a product engineering role

Pay and Benefits

Salary: USD 45,000 - 65,000 annually

Equity and Bonus:Equity

Key Requirements

•~2 years of experience. You can debug, figure things out, and work independently without a lot of hand-holding.
•You over-communicate. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area.
•Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement
•Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack)
•Great collaboration and proactive problem-solving mindset to unblock customers efficiently

Experience:2+ yearsReactTypescriptSqlPostgresAi tools

Skills:ReactCommunicationProblem-solvingTeamwork

Tech Stack:ReactTypeScriptSQLPostgreSQLAI toolsClaude CodeCursor

Company Brief

Silver

Provides developer-focused tools and platforms to simplify building, deploying, and managing modern web applications and APIs, streamlining workflows for engineering teams.

Industry: Developer Tools

Website